Senior Professional Services Representative

PowerSchool Group LLC • Dallas, TX

2d • $70,000 - $101,500 • Onsite

About The Position

At PowerSchool, we power education for students around the world. As the global leader in cloud-based K-12 software, we support the full education ecosystem—from the central office to the classroom to the home. Joining PowerSchool means being part of a mission-driven team that is transforming K-12 education by helping schools operate more effectively and deliver better outcomes for educators, students, and families.

The Services team works closely together to set PowerSchool customers up for ongoing success through post-implementation support, troubleshooting, consultation on system setup options, and training on features and functionality. The team offers cross-portfolio support, all while meeting organizational objectives for revenue, utilization, and customer satisfaction.

Requirements

• Bachelor's degree in Business, Finance, Accounting, Information Systems, Education Administration, or a related field; or equivalent professional experience.
• 3+ years of ERP implementation, consulting, or application support experience.
• Experience working with ERP software in finance, payroll, human resources, or procurement functions.
• Strong analytical and troubleshooting skills.
• Experience facilitating customer meetings, workshops, and training sessions.
• Ability to manage multiple projects and priorities simultaneously.
• Excellent written, verbal, and presentation skills.

Nice To Haves

• Direct experience with Atrieve and/or eFinancePlus.
• Knowledge of K-12 school district business operations.
• Understanding of: Fund Accounting, Payroll and HR Processes, State Reporting Requirements, Budget Development, Position Control, Purchasing and Procurement.
• Experience with data conversion, integration, and reporting tools.
• Consulting or professional services experience

Responsibilities

• Lead and support implementations of Atrieve and eFinancePlus ERP solutions.
• Facilitate discovery, design, and business process review sessions with customers.
• Analyze customer requirements and translate them into application configurations.
• Configure modules, workflows, security, business rules, and system settings.
• Assist with data conversion planning, validation, reconciliation, and testing activities.
• Support go-live preparation, deployment, stabilization, and project closure activities.
• Identify risks, issues, and mitigation strategies throughout project execution.
• Provide subject matter expertise in K-12 financial and administrative operations.
• Advise customers on best practices for: General Ledger, Accounts Payable, Purchasing, Budget Preparation, Fixed Assets, Payroll, Human Resources, Workflow and Approvals, State Reporting.
• Recommend process improvements and operational efficiencies.
• Assist customers with adoption of new features and software enhancements.
• Develop and execute testing strategies and test scenarios.
• Support unit testing, system testing, integration testing, and User Acceptance Testing (UAT).
• Validate system functionality and ensure alignment with documented business requirements.
• Troubleshoot functional issues and coordinate resolutions with technical teams.
• Develop customer-specific training materials and job aids.
• Deliver instructor-led, virtual, and train-the-trainer sessions.
• Create implementation documentation, configuration guides, and process workflows.
• Transfer knowledge to customers and internal teams.
• Provide post-go-live consulting and stabilization support.
• Participate in Annual Expert Services (AES) engagements.
• Conduct office hours, optimization reviews, and health-check sessions.
• Support customers with annual, seasonal, and compliance-related processes.
• Assist with enhancement requests and solution optimization initiatives.
• Partner with Project Managers to manage project scope, timelines, and deliverables.
• Collaborate with Support, Product Management, Development, and Technical Services teams.
• Document project activities and maintain accurate project records.
• Contribute to internal knowledge bases, best practices, and reusable implementation assets.

Benefits

• Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
• Flexible Spending Accounts and Health Savings Accounts
• Short-Term Disability and Long-Term Disability
• Comprehensive 401(k) plan
• Generous Parental Leave
• Unrestricted paid time off (known as Discretionary Time Off - DTO)
• Wellness Program, including ClassPass & Employee Assistance Program
• Tuition Reimbursement
• Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Senior