Senior Professional, OpenText Dialogue Developer

Humana

2d•$78,400 - $107,800•Remote

About The Position

Humana’s Marketing Regulatory and Operational Communications (MROC) organization is seeking a Senior Production Professional, OpenText Dialogue Developer to join the team. At Humana, we are committed to delivering timely, accurate, and compliant communications that support our members’ healthcare journeys. As an OpenText Dialogue Developer on the Communication Delivery and Execution team, you will play a key role in composing and executing regulated communications for Medicare and Medicaid audiences. This position emphasizes operational excellence, regulatory compliance, and personalized member engagement.

Requirements

7+ years of hands-on experience with dynamic document creation using OpenText Communications or similar Customer Communication Management tools
Strong knowledge of document composition, including layouts, style sheets, variables, repeating data tables, and document flow
Experience with logical coding concepts (e.g., IF/THEN/ELSE, loops)
Understanding of driver file mapping and variable mapping for logic and document creation
Proven ability to manage multiple priorities, track progress, and meet deadlines
Experience with defect analysis, root cause identification, and resolution
Ability to work both independently and collaboratively across cross-functional teams
Citizenship or Lawful Permanent Residency in the U.S.

Nice To Haves

Bachelor’s degree in communications, Marketing, Information Systems, or a related field
Experience with Adobe InDesign, Illustrator, Photoshop, and Acrobat
Experience with SmartCommunications
Background in heavily regulated industries (e.g., healthcare or financial services)
Knowledge of CMS Medicare, and Medicaid requirements
Experience with marketing operations, fulfillment processes, and Agile methodologies

Responsibilities

Compose and configure operational and regulatory communications using approved templates and content within designated platforms
Execute communications across multiple channels (print and digital) with a focus on accuracy, compliance, and timeliness
Develop and deploy personalized, dynamic communications using OpenText Communications (Thin Client)
Collaborate with strategy teams and business partners to interpret requirements and translate them into template development
Troubleshoot implementation challenges and provide guidance on composition and development processes
Perform unit testing to ensure requirements are met and data is accurately rendered in communications
Conduct defect analysis, identify root causes, and implement appropriate resolutions
Maintain documentation, version control, and audit trails for all communication builds and updates
Participate in quality assurance reviews and contribute to process improvements that enhance efficiency and accuracy
Serve as a subject matter expert in OpenText Communications and promote scalable best practices