Senior Professional, OpenText Content Developer

Humana

8d • $78,400 - $107,800 • Remote

About The Position

Humana’s Marketing Regulatory and Operational Communications (MROC) organization is seeking a Senior Production Professional, OpenText Dialogue Content Developer to join the team. At Humana, we are committed to delivering timely, accurate, and compliant communications that support our members’ healthcare journeys. As an OpenText Dialogue Content Developer on the Communication Delivery and Execution team, you will play a key role in composing and executing regulated communications for Medicare and Medicaid audiences. This position emphasizes operational excellence, regulatory compliance, and personalized member engagement.

Requirements

• 7+ years of hands-on experience with dynamic document creation using OpenText Communications
• Strong knowledge of document composition, including layouts, style sheets, variables, repeating data tables, and document flow
• Experience with logical coding concepts (e.g., IF/THEN/ELSE, loops)
• Understanding of driver file mapping and variable mapping for logic and document creation
• Proven ability to manage multiple priorities, track progress, and meet deadlines
• Experience with defect analysis, root cause identification, and resolution
• Ability to work both independently and collaboratively across cross-functional teams

Nice To Haves

• Bachelor’s degree in communications, Marketing, Information Systems, or a related field
• Experience with Adobe InDesign, Illustrator, Photoshop, and Acrobat
• Content Developer experience in Smart Communications
• Background in heavily regulated industries (e.g., healthcare or financial services)
• Knowledge of CMS Medicare, and Medicaid requirements
• Experience with marketing operations, fulfillment processes, and Agile methodologies

Responsibilities

• Compose and configure operational and regulatory communications using approved templates and content within designated platforms
• Execute communications across multiple channels (print and digital) with a focus on accuracy, compliance, and timeliness
• Develop and deploy personalized, dynamic communications using OpenText Communications (Thin Client)
• Collaborate with strategy teams and business partners to interpret requirements and translate them into template development
• Troubleshoot implementation challenges and provide guidance on composition and development processes
• Perform unit testing to ensure requirements are met and data is accurately rendered in communications
• Conduct defect analysis, identify root causes, and implement appropriate resolutions
• Maintain documentation, version control, and audit trails for all communication builds and updates
• Participate in quality assurance reviews and contribute to process improvements that enhance efficiency and accuracy
• Serve as a subject matter expert in OpenText Communications and promote scalable best practices

Benefits

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior