Senior Production Support Engineer

Cynet Systems•Richmond, VA

About The Position

The Senior Production Support Engineer provides L2/L3 support for business-critical Java and Golang applications running in cloud and containerized environments. The role focuses on monitoring application health, performance, and availability; resolving incidents within SLA timelines; performing root cause analysis; and maintaining high availability. It also includes production leadership and end-to-end operational ownership, driving defect resolution and cross-team action plans through to completion.

Requirements

6–8 years of Java production support experience at the L2/L3 level.
Strong experience with Java, including Spring Boot and microservices.
Good experience with Golang.
Experience with REST API development and troubleshooting.
Experience with Python and Shell/Bash scripting.
Database experience with Oracle, PostgreSQL, MySQL, and MongoDB; Redis is also listed among required must-have database skills.
Experience with AWS services including EC2, ECS/EKS, S3, CloudWatch, and IAM.
Experience with Datadog and Splunk.
Experience with Git, Bitbucket, Maven, ArgoCD, Tekton, and Helm.
Experience with Kafka.
Knowledge of incident, problem, and change management; release support; root cause analysis; ServiceNow/Jira ticket handling; SLA and KPI monitoring; and major incident coordination.
Strong analytical and troubleshooting skills.
Strong verbal and written communication skills.
Ability to work in a fast-paced production environment and communicate effectively with stakeholders and multiple teams.
Strong ownership and problem-solving mindset.
Ability to participate in on-call support.

Nice To Haves

Experience supporting microservices architecture.
Experience with AWS cloud-native applications.
Knowledge of SRE concepts and observability.
Experience in healthcare, insurance, or enterprise environments.
Knowledge of HashiCorp Vault, Istio Service Mesh, Terraform, Ansible, or Kubernetes administration.
Experience with AI or automation for operational support.

Responsibilities

Provide L2/L3 production support for Java- and Golang-based applications.
Monitor application health, performance, and availability.
Investigate and resolve production incidents within SLA timelines.
Perform root cause analysis and implement preventive measures.
Troubleshoot application, middleware, database, and infrastructure issues.
Analyze logs and metrics using monitoring tools.
Support production releases, deployments, and change management activities.
Coordinate with Development, QA, Infrastructure, SRE, and Business teams during incidents.
Participate in on-call support and major incident management.
Automate repetitive support activities using scripting and tools.
Ensure compliance with operational and security standards.
Drive production defect resolution and cross-team action plans to closure.
Provide production leadership and end-to-end operational ownership.