Senior Production Support Engineer
About The Position
Incedo is a global AI and data transformation specialist empowering companies to realize sustainable business impact from their digital investments by delivering ROI from AI@Scale. As a long-term partner for strategy to execution, we operate at the intersection of business and technology. Our integrated services and platforms are built on the foundation of AI & Data, digital engineering, and operations transformation, bringing deep domain expertise and full stack capabilities together. With over 4,000 people in the US, Canada, Latin America and India and a large, diverse portfolio of Fortune 500 enterprises and fast-growing clients worldwide, we work across banking & payments, wealth management, telecom, hi-tech and life sciences. We are seeking a Production Support Engineer to support critical wealth management applications built in a .NET-based environment hosted on AWS with SQL backend systems. This role is responsible for ensuring the stability, availability, and performance of production applications supporting financial services operations. The ideal candidate has strong application support experience in .NET systems, solid SQL troubleshooting skills, and exposure to cloud-based (AWS) environments.
Requirements
- 8-10+ years of experience in Production Support / Application Support / Support Engineering
- Experience providing L2/L3 production support for .NET-based applications
- Ability to monitor application health and ensure system stability in AWS cloud environments
- Troubleshoot production issues across application, database, and infrastructure layers
- Perform root cause analysis (RCA) and implement permanent fixes
- Support and debug SQL queries, stored procedures, and backend data issues
- Work closely with development, infrastructure, and business teams to resolve incidents
- Participate in on-call rotation for production support coverage
- Maintain documentation, runbooks, and support procedures
Nice To Haves
- Experience with wealth management platforms such as: Portfolio management systems (e.g., Charles River, Black Diamond, Advent), Trading/order management systems (OMS/EMS), Client reporting or performance systems
- Understanding of financial instruments (equities, fixed income, derivatives)
- Exposure to market data feeds and trade lifecycle processes
- Familiarity with microservices or distributed systems architecture
- Knowledge of monitoring/logging tools (CloudWatch, Splunk, Dynatrace, etc.)
- Exposure to CI/CD pipelines and DevOps practices
- Understanding of ITIL processes (Incident, Problem, Change Management)
- Basic scripting experience (PowerShell, Python, or Bash)
Responsibilities
- Provide L2/L3 production support for .NET-based wealth management applications
- Monitor application health and ensure system stability in AWS cloud environments
- Troubleshoot production issues across application, database, and infrastructure layers
- Perform root cause analysis (RCA) and implement permanent fixes
- Support and debug SQL queries, stored procedures, and backend data issues
- Work closely with development, infrastructure, and business teams to resolve incidents
- Participate in on-call rotation for production support coverage
- Maintain documentation, runbooks, and support procedures
Benefits
- Work on mission-critical financial applications used in wealth management operations
- Hands-on exposure to modern .NET + AWS cloud architecture
- Strong cross-functional collaboration with engineering and business teams
- High visibility role with direct impact on production stability
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
1-10 employees
