Senior Production Support Engineer - AVP

Barclays•Jefferson, CO

1d•$115,000 - $160,000•Onsite

About The Position

Embark on a transformative journey as a Senior Production Support Engineer - AVP. At Barclays, our vision is clear –to redefine the future of banking and help craft innovative solutions. In this role, you will be part of the Shared Services team, which underpins critical functions across risk, pricing, trading, and settlement within Markets. You will play a key role in ensuring the smooth operation of production systems and delivering a high level of service to business users. In addition, you will apply sound software engineering principles to reduce repetitive manual effort (toil) and improve service reliability. You will also drive stabilization projects, supporting business continuity, and leading risk and control activities in close collaboration with Build the Bank and business stakeholders.

Requirements

Considerable practical technical expertise with high proficiency in SQL, database technologies, Unix, and Windows environments, primarily within the investment banking domain
Solid understanding of ITIL concepts and best practices, with experience using configuration management tools and reporting (preferred tool: Service First)
Experience working with Autosys, middleware technologies, and messaging platforms such as MQ and Solace
Proven ability to build and maintain monitoring tools, including ITRS and AppDynamics
Experience supporting front-office and trading applications within investment banking environments

Nice To Haves

Ample understanding of various asset classes, including Macro, Structured Products (SP), Credit, Bonds, and Equities
Experience with AWS services such as EC2, S3, and CloudWatch, along with familiarity with Site Reliability Engineering (SRE) principles
Practical experience with observability and performance monitoring tools like AppDynamics (AppD), eSaaS, and Observe for root cause analysis

Responsibilities

Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients.
Develop the support model and service offering to improve the service to customers and stakeholders.
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency.
Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.
Advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness.
Collaborate closely with other functions/ business divisions.
Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function.
Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes.
Lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments.
Identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
Take ownership for managing risk and strengthening controls in relation to the work done.
Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc)to solve problems creatively and effectively.
Communicate complex information.
Influence or convince stakeholders to achieve outcomes.