Senior Product UX Designer , AI Products & Agents

Hyland•,

3d•Remote

About The Position

As a Senior Product UX Designer on Hyland's growing next-gen platform team, you'll shape the Content Innovation Cloud (CIC) — designing experiences that define how AI workflows are built, managed, deployed, and governed. This role blends expert strengths in usability and visual design to translate complex AI capabilities into intuitive, configurable experiences that administrators can seamlessly leverage within their business software solutions.

Requirements

Demonstrated experience designing AI configuration and agent management experiences
Strong visual design acumen with flawless UI and microcopy writing skills
Excellent UX storytelling with a professional portfolio demonstrating both pragmatic and creative thinking, including the ability to work within constraints
Proven delivery of products meeting WCAG 2.2 AA accessibility criteria, including responsive reflow and mobile considerations
Demonstrated success collaborating with developers, product owners, and senior leadership in defining and designing product vision and strategy
Bachelor's degree or equivalent experience
Professional portfolio that demonstrates both pragmatic and creative thinking including the ability to work within constraints, shifting schedules and priorities
Proficiency with industry-standard design and prototyping tools
Proven experience creating high-quality and effective design artifacts including concepts, journeys, storyboards, user flows, wireframes and prototypes
Experience with responsive, mobile and product design
Experience integrating user research into product designs and design practices
Demonstrated success collaborating with developers and product owners in defining and designing digital products and experiences
Experience working across teams to integrate feedback and input from diverse stakeholders (product managers, engineers, customers, and other stakeholders)
Experience leading one or more designers in projects that span the complete product design and development lifecycle
Experience leading design activities within an Agile product delivery methodology
Design strategy and thought leadership experience
Strong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
Strong organizational, multi-tasking, and time management skills
Strong communication and collaboration skills, applied successfully within team as well as with all levels of employees in other areas and with customers
Strong critical thinking and problem solving skills
Strong leadership, sound judgement, and business acumen skills
Ability to work in a multi-disciplinary, collaborative team environment
Ability to work efficiently and independently on one or more projects, often with ambiguity, constraints of time and scope, and technical complexity
Ability to support work verbally and visually with design rationale, data and/or user research
Ability to introduce new design approaches and methods that drive positive outcomes (efficiency, speed to market, innovation, etc.)
Ability to provide guidance and support to developing team members

Nice To Haves

Experience in both enterprise software and consumer-grade experience design
Experience integrating user research into product designs and design practices
Experience leading design activities within an Agile product delivery methodology
Experience working across teams to integrate feedback from diverse stakeholders, including product managers, engineers, customers, and executives
Ability to introduce new design approaches and methods that drive positive outcomes

Responsibilities

Build the user interfaces that customers use to manage the agent lifecycle from build to audit
Partner with your research partner to translate user insights and customer needs into design concepts, journeys, and prototypes
Drive complex design projects through complete product lifecycles, connecting experiences across the product portfolio
Proactively identify opportunities for greater cohesion and create patterns and systems that scale across teams and products
Collaborate with senior leadership, product managers, and engineers to influence product vision and strategy
Provide annotated design specifications and documentation that detail interaction behaviors and acceptance criteria for developers