Senior Product Support Operations Manager (Retrofit, Repair, Mod & Maint)

Boeing•Victorville, CA

3d•Onsite

About The Position

Boeing Global Services (BGS) is seeking a Senior Product Support Operations Manager who will optimize the sustainment workflow: Pre-Induction, Discovery, Execution, and Return to Service of the aircraft. Responsible for project development, planning, implementation, management, and technical support activities related to maintenance, modifications, and repairs per established customer, regulatory, and company requirements. Position is located in Victorville, CA.

Requirements

10+ years of experience with aerospace products and/or product support
10+ years of experience in Operations Management- Operations Management experience is defined as management in any combination of the following areas: manufacturing, supply chain, procurement, industrial engineering or lean implementation.
10+ years of experience with being able to translate business objectives into effective communications strategy
10+ years of experience developing/maintaining team schedules, resource management, risk management, and project management

Nice To Haves

Degree in Engineering, Aviation Maintenance, Business, or related field; equivalent experience may be considered
Certifications: A&P, PMP or equivalent project management certification, AS9100/AS9110 auditor or lead experience
Excellent customer-facing skills and experience managing client relationships in the aviation or aerospace sector
Demonstrated knowledge of FAA repair station operations and relevant regulations (FAA, 145 Repair Station)

Responsibilities

Lead and manage technical and operational execution for the repair station and product support functions: Oversee daily work scope, staffing, scheduling, workload allocation, and shop flow for maintenance and repair activities.
Ensure compliance with FAA, OSHA, EPA, HAZMAT, EEOC, company SOP, 145 Repair Station, and AS9110 standards.
Maintain high standards of quality, safety, and regulatory readiness; coordinate audits and corrective actions.
Optimize product support and customer experience: Streamline support processes and tools to improve response times and first-contact resolution.
Analyze product, reliability, and support data to identify root causes and reduce repeat issues.
Manage customer escalations and ensure professional, timely communications with customers, the FAA, and other stakeholders.
Drive continuous improvement projects that enhance product performance, reduce cost, and improve throughput.
Align priorities across teams to accelerate issue resolution and maintain product/service delivery schedules.
Hire, mentor, and develop managers and technicians, support staff, and project leads; set performance goals and conduct reviews.
Foster a culture of accountability, continuous learning, and customer focus.
Build and maintain professional relationships with clients, subcontractors, regulatory agencies, and airport/airline stakeholders.
Represent the company in regulatory meetings, customer briefings, and operational reviews.