Senior Product Strategy Manager (CXAI)

TELUS Digital

1d•$117,600 - $147,000•Remote

About The Position

We're building a centralized Product Management Office (PMO) within TELUS Digital's CXAI Transformation & Product Strategy team. The Senior Product Manager will be a founding force in this function, owning end-to-end activation of new partnerships and internal tools, from evaluation through go-to-market and into a steady state. This is a highly cross-functional, senior-facing role that requires the ability to align diverse stakeholders, run structured programs, and drive commercial outcomes within a large enterprise.

Requirements

8 - 12 years of experience in product management, program management, or a closely related discipline within large enterprise environments
Demonstrated experience leading centralized PMO or product operations functions — managing intake, governance, and cross-functional delivery
Track record of activating partnerships or launching products end-to-end in a complex stakeholder environment
Strong executive presence; comfortable presenting to and aligning SLT, commercial, and operations leadership
Experience working across GTM, commercial, marketing, and ops functions to drive product activation outcomes
Highly organized and structured — able to manage multiple workstreams, track dependencies, and maintain momentum across teams
Strong written and verbal communicator; able to synthesize complex programs into clear narratives and actionable deliverables

Nice To Haves

BPO, contact center, CX technology, or enterprise SaaS background strongly preferred
Experience with pilot design, partner onboarding, or enterprise deployment programs is a strong asset
Familiarity with AI, automation, or workforce management platforms
Experience in a management consulting or business transformation environment
Exposure to revenue operations, commercial enablement, or channel partner programs

Responsibilities

Lead end-to-end activation of new vendor partnerships and internal tools — from scoping and evaluation through GTM and post-launch
Own the product strategy roadmap (6/12/18/24-month horizon) developed in collaboration with BD, commercial, GTM, ops, and product marketing teams
Lead SLT-level updates and cross-functional working sessions; bring structure, visibility, and momentum to complex programs
Partner with product marketing to develop sales collateral, enablement materials, and external-facing content
Work with commercial and finance teams to ensure commission structures, pricing logic, and revenue recognition are set up correctly for new products
Collaborate with operations teams to validate use cases, surface requirements, and ensure new products address real frontline needs
Identify and secure a CX account for pilot; define pilot scope, success metrics, and exit criteria
Build and maintain a product catalog and toolkit (playbooks, one-pagers, onboarding guides) to enable internal teams
Establish and manage the PMO intake and governance process for new product and partnership requests across business units
Mentor and coach the PM on the team; model best practices in product thinking, stakeholder management, and structured delivery