Project Manager (CXAI)
About The Position
The Project Manager on TELUS Digital’s CX Operations team will be responsible for managing and delivering internal digital transformation initiatives and generative AI tooling implementations with Fuel iX within a broader strategic program. This role focuses on executing 5-8 projects across multiple streams, including digital solution deployments, vendor integrations, and technology implementations. The position requires close collaboration with cross-functional teams across the globe (e.g. Europe, Central America, North America, South Africa, etc.) to ensure seamless delivery and alignment with business and technical objectives.
Requirements
- 5+ years of experience in the software development industry as a project/program leader (e.g. Project Manager, Operations Manager, Technical Business Analyst, Product Manager, Product Owner, Team Lead, or Scrum Master)
- Fluency in English (both written and spoken) is required to effectively collaborate with our global teams and stakeholders.
- Consistently rated in the top performance bracket for annual delivery, stakeholder management, and budget execution
- Demonstrated empathy, experience and confidence managing digital transformation or technology implementation projects with complex scope and with multiple executive stakeholders
- You've managed projects, provided feedback, and led multidisciplinary teams
- Experience working with enterprise project management and AI tooling such as: Monday.com, Google Workspace, Anthropic/Claude, Gemini Enterprise, etc.
- Strong stakeholder management and communication skills
- Proven track record of successful project delivery and experience with Agile methodologies
- Strong analytical and problem-solving abilities
Nice To Haves
- Certifications such as CSM, CSPO, PMP, SA, SPC, etc.
Responsibilities
- Develop and maintain detailed project plans, timelines, and milestones for digital transformation initiatives
- Manage end-to-end implementation of technology solutions and digital platforms
- Coordinate cross-functional resources to ensure successful and efficient project delivery
- Track and manage project budgets within allocated parameters
- Be flexible and adaptive to changing scenarios and environments by applying appropriate project management frameworks to suit the customer and product
- Lead the deployment of digital solutions across assigned accounts
- Coordinate technical integrations with IT teams and vendors (Fuel iX and Voice AI tools like Sanas)
- Manage project timelines and ensure on-time delivery of implementations
- Monitor and report on implementation progress and metrics
- Facilitate regular project status meetings with stakeholders across various geographies (Including Guatemala, US, CA, Brazil, Europe, South Africa, and Morocco)
- Coordinate with client teams for customization needs and requirements
- Work closely with IT, Product, and Operations teams
- Support the preparation of status updates for RVPs and leadership
- Deliver timely, tailored communication for various audiences: engineering teams, product managers, and C-level executives
- Identify and track project risks and issues
- Develop and implement mitigation strategies
- Manage project health metrics and status reporting
- Coordinate resolution of technical and operational challenges
- Track and report on project KPIs and success metrics
- Monitor user adoption rates and implementation effectiveness
- Document project progress, challenges, and successes
- Prepare regular status reports and updates
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
