Senior Product Specialist, Lion Holdings

Valuetainment•Fort Lauderdale, FL

About The Position

We are looking for a Senior Product Specialist to support the growth, performance, and continuous improvement of our products. This person will act as a bridge between product, UX, analytics, finance, sales, marketing, operations, customer support, and technology teams to ensure our products are well understood, effectively launched, measured, and optimized. The ideal candidate is highly organized, analytical, customer-focused, and commercially minded. They should be able to deeply understand product functionality, research UX standards and best practices, define and track meaningful KPIs, evaluate product performance, and support business cases or financial models that guide product decisions.

Requirements

4+ years of experience in product, product operations, product analytics, business analysis, customer success, UX research, finance, strategy, or a related role
Strong understanding of digital products, customer journeys, product development processes, and UX best practices
Ability to research UX standards, competitor products, user behavior, and industry benchmarks
Experience defining, tracking, and interpreting product KPIs
Strong analytical and financial modeling skills, including comfort with revenue projections, ROI analysis, cost-benefit analysis, pricing models, or business cases
Excellent communication, documentation, and presentation skills
Ability to translate customer, business, UX, and financial insights into clear product feedback and requirements
Experience working cross-functionally with product managers, designers, engineers, marketing, sales, customer support, analytics, and finance teams
Comfortable using tools such as Jira, Asana, Monday.com, Notion, Confluence, Figma, Google Analytics, Mixpanel, Amplitude, Looker, Tableau, Excel, Google Sheets, Salesforce, HubSpot, or similar platforms
Highly organized with strong attention to detail
Ability to manage multiple priorities in a fast-paced environment
Experience with SaaS, marketplace, mobile app, fintech, media, subscription, or e-commerce products
Experience supporting product launches, go-to-market strategies, or executive-level product reporting
Familiarity with UX research methods, usability testing, customer journey mapping, wireframes, and design systems
Advanced Excel or Google Sheets skills
Experience building dashboards, KPI reports, financial models, or business cases
Experience creating internal training materials, product documentation, or stakeholder presentations
Previous experience in a senior, lead, or cross-functional product support role

Responsibilities

Develop a deep understanding of the company’s products, features, customer journeys, business model, and strategic goals
Serve as a product expert for internal teams, helping answer questions and clarify product functionality
Research UX standards, competitor experiences, customer behavior, and industry best practices to identify opportunities for product improvement
Support product launches, feature rollouts, QA testing, documentation, internal training, and post-launch analysis
Gather and organize feedback from customers, sales, support, marketing, operations, analytics, and leadership teams
Analyze product performance, user behavior, conversion funnels, customer issues, and market trends to identify friction points and growth opportunities
Define, monitor, and report on key product KPIs, including adoption, engagement, retention, conversion, revenue impact, customer satisfaction, and operational efficiency
Work closely with product managers, designers, developers, finance, and stakeholders to help define product requirements, priorities, and success metrics
Assist in building business cases, financial models, ROI analyses, pricing evaluations, and revenue-impact assessments for new features, products, or improvements
Create product documentation, FAQs, release notes, training materials, process guides, KPI dashboards, and executive summaries
Monitor product bugs, enhancement requests, and operational issues, ensuring they are properly documented, prioritized, and communicated
Help improve the customer experience by identifying UX gaps and recommending practical, data-supported solutions
Support go-to-market efforts by providing product knowledge, positioning details, competitive insights, customer value propositions, and performance expectations
Prepare reports and presentations on product performance, customer insights, KPI trends, financial impact, and recommended next steps
Mentor or guide junior product specialists or cross-functional team members when needed