Lead Knowledge Manager, GMA

UL Solutions • Northbrook, IL

5d

About The Position

UL Solutions is seeking a Senior Product Specialist, Data & Innovation with strong technical depth in global market access, product compliance, conformity assessment, and regulatory data. The role provides the solution expertise behind UL Solutions’ digital offerings, including AI-enabled services, Global Compliance Management (GCM), and builds partnerships with industry associations, standards bodies, and technical committees that influence how compliance requirements are defined and met. The successful candidate can read a technical or regulatory requirement, explain what it means for a customer’s product portfolio and target markets and translate it into a clear solution design. The role works with engineering, regulatory, product, and data teams to scope digital solutions accurately, leads activation and adoption for priority customers, educates sellers and customers, and represents UL Solutions in association working groups, technical forums, and standards development activity. The role helps make UL Solutions’ digital offerings credible, usable, and adopted through solution definition, activation, adoption, and customer education, and it strengthens that credibility through association and standards partnerships. Final technical authority remains with the appropriate engineering and regulatory experts.

Requirements

• Bachelor’s degree in a technical field or an equivalent combination of education and relevant experience.
• Strong technical expertise in a relevant field, such as EMC/wireless, connected products, conformity assessment, regulatory compliance, or market access.
• Ability to communicate complex technical concepts clearly to both technical and non-technical audiences.
• Strong customer-facing presence and the ability to uncover underlying needs and distinguish symptoms from the real problem.
• Ability to influence across functions and organizational levels without relying on direct authority.
• Strong written, presentation, facilitation, and interpersonal communication skills.
• Experience participating in industry associations, standards committees, or technical working groups.

Nice To Haves

• Experience with GCM, GMA research, digital certification, regulatory data, or compliance platforms.
• Enterprise software, subscription, data, or advisory background; customer success, solutions consulting, or technical business development experience.
• Experience delivering training, webinars, or workshops, and applying technical expertise across multiple industries.

Responsibilities

• Lead technical discovery to define product scope, applicable standards, target markets, and regulatory requirements and identify where UL Solutions can create value.
• Translate complex technical and regulatory requirements into solution designs, data requirements, and scoping documents that product, engineering, and sales teams can act on.
• Work with engineering and regulatory experts to validate feasibility, data accuracy, and technical claims before they reach the customer.
• Define activation and adoption plans for priority customers, covering data setup, integration points, user roles, milestones, and value reviews.
• Educate sellers and customers through webinars, workshops, standards briefings, and association hosted events that build understanding and demand.
• Diagnose technical and data-related adoption barriers, resolve what falls within scope, and bring in the right expert for the rest.
• Identify recurring customer problems that could become repeatable offerings, and help assess which are worth investment.
• Develop technical solution narratives, use cases, reference workflows, and technical-commercial playbooks that scale beyond individual customer engagements.
• Partner with the Business Development Specialist and Commercial Teams to qualify and advance high-potential opportunities.
• Build and maintain working relationships with industry associations, standards development organizations, trade groups, and technical committees relevant to UL Solutions’ digital and compliance offerings.
• Represent UL Solutions in technical committees and working groups, contribute to standards and guidance documents, and track changes that affect solution requirements.
• Develop joint activity with associations, including technical webinars, member briefings, white papers, and conference sessions, that builds market understanding of digital compliance.
• Capture technical and regulatory patterns from customer and association engagement and turn them into evidence-based recommendations for Product and leadership.

Benefits

• medical, dental and vision
• wellness benefits such as mental and financial health
• retirement savings (401K)
• paid time off including vacation (15 days), holiday and personal days (totaling 12 days), and sick time off (72 hours)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior