Senior Product Services & Management Analyst - Salesforce
About The Position
This product position supports the Salesforce Health Cloud, Data Cloud, Mulesoft, Marketing Cloud and TableauNext intersection for our ecosystem. Partnering across technology teams to deliver next generation capabilities that include AI empowered solutions. Supports and enhances products on larger, more complex or multiple products for enterprise resource planning, budgeting, data warehousing, and financial reporting. Collaborates with Finance and vendors to ensure products and solutions are properly supported. Provides support to ensure all products are functioning optimally, data integrity is intact and financial reports are produced timely and accurately. Participates in implementing or enhancing products and solutions following the hybrid product/project development and implementation lifecycle.
Requirements
- Bachelor's Degree required, or equivalent combination of education and related experience.
- 3-5 years of relevant experience, required.
Nice To Haves
- Master's degree in Computer Science, Business, or Engineering, preferred.
- Excellent strategic thinking, project management, and time management skills, preferred.
- Strong organization, communication, and collaboration skills, preferred.
- Salesforce Health Cloud or Service Cloud Experience
- 100 Salesforce Trailhead Badges
Responsibilities
- Supports various financial systems within the portfolio, following the support model, while providing excellent customer service to all customers and end users.
- Analyzes and troubleshoots production problems; escalates issues and executes solutions.
- Works as a project / product lead on larger, more complex projects and/or on multiple projects and solutions.
- Collaborates with multiple product teams and solution teams, IT and Business Product Managers, IT Business Solutions Leads, and other key stakeholders.
- Implements or enhances systems, following the software and solution delivery lifecycle and hybrid project management methods.
- Maintains direct responsibility for successful outcome of assigned project(s) and solutions; interacts with end users to assist in collecting, documenting, and analyzing business requirements; communicates clearly and timely with customers and end users.
- Creates clear, technical designs, and specifications; develops solutions and communicates requirements to external developers.
- Develops, coordinates, and executes detailed test plans.
- Trains end users and documents processes for knowledge transfer.
- Identifies and documents solution related risks and issues; providing guidance and documentation, including scope of work, objectives, timelines, and quality of deliverables.
- Follows policies to ensure business requirements are appropriately translated and communicates risks to stakeholders.
- Keeps current with new functionality or technical offerings related to financial systems as well as with accounting concepts pertinent to healthcare finance.
- Recommends and implements improvements to end user processes as they relate to financial systems.
- Operates under limited guidance and work assignments involve moderately complex to complex issues where the analysis of situations or data requires in-depth evaluation of variable factors.
- Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
