Senior Product Manager, Salesforce

Uncommon Schools•New York, NY

3d•$117,200 - $142,000•Hybrid

About The Position

The Senior Product Manager, Salesforce serves as the lead technical expert and strategic thought partner for Uncommon Schools’ Salesforce platforms. Sitting within the Data & IT team, this role translates organizational priorities into a clear technical roadmap that supports critical enrollment, marketing, operational, and financial goals. By bridging technical execution with strategic planning, you will ensure our CRM platform delivers high-value capabilities and seamless user experiences across central teams and schools. In this role, you will collaborate closely with cross-functional leaders, manage system architecture and data flows, and partner with technology vendors to optimize enterprise systems that directly support our mission.

Requirements

5–6 years of relevant experience in Salesforce product management, system administration, or technical project implementation.
Hands-on experience working across Salesforce products, including Sales Cloud, Marketing Cloud, and Service Cloud.
Experience leading Agile processes, managing project backlogs, and executing multi-stakeholder technical plans.
Demonstrated ability to design business processes, troubleshoot complex technical root causes, and manage platform governance.
Strong communication skills with a track record of translating complex technical concepts for non-technical stakeholders.

Nice To Haves

5+ years of experience within a K–12, higher education, or EdTech environment.
1+ year of experience building prompt-based tools leveraging large language models (LLMs).
Working knowledge of help desk ticketing software (e.g., Zendesk).

Responsibilities

Set and champion the technical vision and roadmap for all Salesforce instances (including Sales Cloud, Marketing Cloud, and Service Cloud) aligned with organizational goals and enrollment constraints.
Evaluate build, buy, consolidate, and retire decisions across the CRM portfolio and present investment cases to non-technical senior stakeholders.
Identify new platform enhancement opportunities, including automation workflows within Marketing Cloud.
Drive system roadmaps and maintenance strategies, managing upgrades, testing, backups, and integrations with enterprise applications.
Facilitate Agile ceremonies, including backlog refinement, sprint planning, retrospectives, and 8-to-12-week Planning Increment sessions.
Lead cross-functional problem-solving for complex technical projects involving multiple vendors, internal software systems, and data warehouses.
Build and maintain collaborative cross-functional communities, facilitating communication to break down functional silos.
Partner with Business Process Owners, Regional Superintendents, Chiefs of Staff, and School Operations Leaders to design effective system processes and workflows.
Define and maintain data flows, system-of-record boundaries, and data handoffs between Salesforce and other core enterprise systems (e.g., student information systems, enrollment tools).
Partner with System Architects, Data Architects, and Data Governance teams to establish record ownership, access levels, retention rules, and standard data dictionaries.
Drive data quality across the portfolio, managing data cleansing efforts and removing technical debt.
Ensure all CRM capabilities comply with enterprise cybersecurity guidelines, family data privacy requirements, and artificial intelligence usage guidelines.
Manage day-to-day platform administration, establishing policies for user access, security roles, system usage, and reporting.
Manage vendor contracts, renewal processes, and tier-3 support escalations to ensure high performance.
Design and deliver train-the-trainer sessions and training programs for business process owners, school leaders, and service desk staff.
Develop and maintain centralized Knowledge Base articles and documentation covering system processes, troubleshooting, and best practices.