Salesforce Product Specialist

Cube84

About The Position

CUBE84 is a fast-growing Salesforce consultancy that partners with mission-driven organizations to drive meaningful outcomes through technology. Our flagship product, District360, is purpose-built for Business Improvement Districts (BIDs), downtown associations, and civic organizations. It helps these entities harness the full potential of Salesforce to streamline operations, deepen stakeholder engagement, and expand community impact. The Salesforce Product Specialist role at CUBE84 is for individuals who enjoy solving business problems, working closely with clients, and delivering successful Salesforce implementations. This role bridges business needs with product capabilities, helping clients maximize their Salesforce investment. The position involves supporting and owning client onboarding activities for District360, understanding client business processes, gathering requirements, coordinating data migration, and configuring solutions. Collaboration with Product, Delivery, and Customer Success teams is key to delivering high-quality implementations and improving the client onboarding experience.

Requirements

3–5 years of Salesforce experience across administration, business analysis, and client-facing implementations.
Experience supporting or independently managing Salesforce or SaaS implementation projects.
Strong business analysis and data modeling skills.
Hands-on experience coordinating data migration activities.
Excellent communication skills with strong stakeholder management skills.
Ability to manage multiple client engagements while collaborating effectively with cross-functional teams.
Experience creating documentation such as user stories, functional specifications, and process maps.

Nice To Haves

Experience with Sales Cloud, Service Cloud, Experience Cloud, or Nonprofit Cloud.
Familiarity with Salesforce automation tools including Flow, Process Builder, and Approval Processes.
Experience working alongside SaaS product teams and contributing implementation feedback.
Experience working with nonprofits, civic organizations, or other mission-driven clients.

Responsibilities

Manage client onboarding activities for District360 from discovery through go-live, with support from senior team members when needed.
Gather business requirements and translate them into effective Salesforce solutions.
Facilitate discovery sessions, requirement gathering workshops, and stakeholder meetings.
Help ensure a smooth onboarding experience by tracking timelines, deliverables, and client expectations.
Work with the Senior Salesforce Administrator to coordinate client data migration, including mapping, cleansing, validation, and reconciliation.
Apply sound data modeling principles to configure District360 based on client requirements.
Validate migrated data and support overall data quality throughout the implementation process.
Partner with the District360 Product team by sharing customer feedback and implementation insights.
Contribute ideas for product enhancements and usability improvements.
Collaborate with internal teams to ensure successful implementations and product adoption.
Help maintain onboarding documentation, playbooks, templates, and implementation best practices.
Identify recurring implementation challenges and recommend process improvements.
Create and maintain business requirements, functional specifications, user stories, and process documentation.
Build trusted relationships with clients throughout the implementation journey.
Communicate project updates, risks, and recommendations clearly to both business and technical stakeholders.
Support clients in maximizing the value they receive from District360.