Senior Product Owner

Ryder Supply Chain Solutions•USA - Remote FL, FL

3d•$110,000 - $145,000

About The Position

The Senior Product Owner, Customer Experience Products, will help lead the strategy, development, and delivery of customer-facing digital products that simplify how customers interact with Ryder services and support organizations. This role is responsible for improving the customer experience through digital self-service, intelligent automation, AI-enabled capabilities, and connected workflows that reduce friction and increase operational efficiency. They will champion both customer and business needs across a complex ecosystem of applications, platforms, and operational processes. Working closely with designers, technologists, operations leaders, and business stakeholders, this role will help define and execute product strategies that improve customer satisfaction, drive digital adoption, and streamline interactions between customers and Ryder teams. The ideal candidate combines strategic thinking with hands-on product execution and is passionate about leveraging emerging technologies to create modern, scalable customer experiences. This role will translate business objectives, customer needs, and operational challenges into product roadmaps, user stories, and measurable outcomes. Success in this position requires strong collaboration, customer empathy, analytical thinking, and the ability to lead cross-functional initiatives in a fast-paced, matrixed environment.

Requirements

Six (6) years or more experience in product management, digital transformation, solution design, business planning, strategy development, competitive analysis and financial analysis.
Eight (8) years or more experience in logistics, operations, engineering, agile development or solution development.
Demonstrated experience in new product development preferred.
Familiarity with global business practices affecting the supply chain.
experience with, or ability to understand, commercial implications of solutions proposed, potential areas of risk and methods to limit liability.
experienced in financial business case analysis to help support targeted return on investment.
Demonstrated success in assessing, developing and deploying new offerings or incremental enhancements.
Experience managing customer-facing digital products focused on self-service, customer engagement, workflow automation, or operational efficiency.
Experience with Artificial Intelligence (AI), Generative AI, conversational experiences, virtual assistants, or intelligent automation solutions.
Experience designing and delivering omnichannel customer experiences across web, mobile, messaging, notifications, and communication platforms.
Experience working with enterprise SaaS platforms, CRM systems, customer engagement platforms, or workflow management solutions.
Experience defining and managing integrations between customer-facing applications and enterprise systems through APIs, middleware, event-driven architectures, or cloud-based integration platforms.
Experience partnering with teams supporting platforms such as Salesforce, service management systems, customer engagement platforms, and enterprise operational applications.
Strong understanding of customer journey mapping, service design, experience measurement, and digital adoption strategies.
Ability to identify opportunities to reduce manual effort, streamline workflows, and improve operational scalability through technology.
Experience defining product success metrics and measuring business outcomes through customer, operational, and financial KPIs.
Knowledge of digital customer experience, customer engagement platforms, SaaS solutions, workflow automation, artificial intelligence, enterprise integrations, and customer service technologies; advanced level preferred.
Knowledge of fleet management or transportation logistics industries; advanced level preferred.

Nice To Haves

Master's degree MBA, Supply Chain, Computer Science or equivalent preferred.

Responsibilities

Define and execute product strategies that improve customer experiences across Ryder's digital ecosystem, including self-service capabilities, customer communications, workflow automation, and operational engagement experiences.
Identify opportunities to simplify how customers access information, receive support, complete transactions, and engage with Ryder through digital products. Drive solutions that reduce customer effort while improving transparency and satisfaction.
Partner with business and technology teams to identify opportunities to leverage automation, artificial intelligence, conversational experiences, predictive insights, and intelligent workflows to improve customer outcomes and operational efficiency.
Support the design and delivery of seamless experiences across digital channels including web, mobile, messaging, communications platforms, and future customer engagement technologies, ensuring a consistent and connected customer journey.
Lead product discovery, roadmap planning, prioritization, and delivery activities. Translate customer and business needs into product requirements, user stories, and measurable outcomes while partnering closely with technology and delivery teams.
Leverage customer feedback, journey analytics, operational metrics, and product performance data to identify opportunities, prioritize investments, validate outcomes, and continuously improve the experience.
Collaborate with business operations, customer experience, technology, data, and commercial teams to align product strategies with enterprise objectives and ensure successful adoption and implementation of product capabilities.
Performs other duties as assigned.