Senior Product Owner
About The Position
Leads the prioritization and delivery of service management solutions across cross-functional teams by creating and managing backlogs, aligning stakeholders, and driving agile execution to ensure business value, operational efficiency, and customer-focused outcomes. The Sr. Product Owner role has not been approved for H1 Sponsorhip now or in the future. This also includes Applicants that are currenlty on F1/OPT/STEM exstentions. In this Hybrid role, you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI 53783; Boston, MA 02110. Candidates must reside within a 50-mile radius of the office location (or 35-mile radius for Boston).
Requirements
- Demonstrated experience providing customer-driven solutions, support or service.
- Experience as a Product Owner for a process cross functional team
- Demonstrated experience leading digital/technology products
- Extensive knowledge of agile methodologies (Scrum, Kanban, SAFe)
- Success at managing data and technology projects, utilizing industry standards and best practices
- Knowledge and understanding service management and ITIL processes and practices, including incident, problem, request, knowledge, service desk, and governance
- Experience working with ServiceNow for service management processes
- Proficient at using Jira and Confluence
Responsibilities
- Collaborates with the Product Manager, Process Owners, and other leadership to develop and prioritize the backlogs for multiple cross-functional teams
- Assures backlogs and deliverables align to service management initiatives, ensuring business readiness and success for all deliverables
- Promotes visibility of all work, including preparation of supporting artifacts to enable successful sprint and PI Planning
- Utilizes service management process owners and stakeholders to develop solutions that meet deliverables and target dates
- Assures alignment and direction of cross functional teams focus with management of prioritized backlogs, utilizing Epics and Stories
- Strives to empower subject matter experts (SMEs) on the team and promotes cross-functional skill development to enhance team capability and flexibility
- Regularly reports on progress toward deliverables and goals, providing transparency to leadership and stakeholders, and proactively addresses issues to ensure alignment with target dates and business objectives
- Partners with scrum masters and team members to increase operational efficiency
Benefits
- Comprehensive medical, dental, vision and wellbeing benefits
- Competitive 401(k) contribution
- Pension plan
- Annual incentive
- 9 paid holidays
- Paid time off program (23 days accrued annually for full-time employees)
- Student loan repayment program
- Paid-family leave
- Relocation support
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
