Senior Product Operations Manager

Rain • New York, NY

23h • Hybrid

About The Position

Rain is hiring a Senior Product Operations Manager to be the connective tissue across product, engineering, partnerships, and our fintech, neobank, and institutional customers. As Rain scales, the difference between a good product org and a great one is the rigor of the operating system underneath it — how partner feedback gets in, how decisions get made, how launches land, and how the whole machine compounds. This is a senior individual contributor role. You'll own the product operating system end to end: the rituals, the launch motion, the partner feedback loops, the tooling, and the cross-functional surfaces that make the rest of the team faster and sharper. You'll work directly with PMs, engineering, partnerships, support, compliance, and our largest external partners.

Requirements

• 5–8 years of product operations, program management, chief-of-staff, or strategy & operations experience, with a track record of building operational excellence inside a product-led company with a strong engineering culture and high bar for quality
• Exceptional product judgment and operating instincts — you're someone others describe as one of the sharpest operators they've worked with, and you consistently raise the bar for the people around you
• A senior, autonomous operator who can define the problem, drive the plan, and own the outcome without needing close direction
• Strong technical fluency (APIs, payments systems, blockchain concepts) and the instinct to pull on technical threads yourself rather than defer to engineering or product
• Genuinely excited to live in the details — you believe operational excellence is won in the specifics and are energized by the work to get them right
• Excellent written and verbal communication; you can operate with sophisticated external partners, internal engineering teams, and executive stakeholders with equal ease
• Proven ability to ship cross-functional initiatives quickly, measure their impact, and iterate in a fast-moving environment

Nice To Haves

• Experience operating inside a product org shipping cards, payments, or cross-border fintech products
• Exposure to stablecoins, crypto, or smart contract ecosystems
• Previous startup or hypergrowth environment experience
• Experience standing up product ops as a function from early days

Responsibilities

• Own the product operating cadence — planning, prioritization, roadmap reviews, launch reviews, and the rituals that keep a fast-moving product org aligned
• Run the launch motion end to end across cards, payments, and platform — readiness, partner enablement, internal rollout, support and CX prep, and post-launch measurement
• Build and run the partner feedback loop — capture input from our fintech, neobank, and institutional partners across channels, synthesize it, and turn it into prioritized product signal
• Stand up the tooling, dashboards, and documentation that make product operations leveraged — partner trackers, release notes, status comms, internal knowledge bases
• Partner with PMs to scope and ship cross-functional initiatives that touch support, compliance, partnerships, and finance, and own the seams between teams
• Drive the operational excellence that scales a product org — metrics hygiene, postmortems, decision logs, and the institutional muscle that compounds quarter over quarter
• Identify and remove friction wherever you find it — process, tooling, communication, decision-making — and raise the bar for how the team operates

Benefits

• Unlimited time off
• Flexible working
• Comprehensive health, dental, and vision plans for you and your dependents
• 100% company subsidized life insurance plan
• 401(k) with a 4% company match
• Equity option plan
• Rain Cards for testing core products
• Eligible health and wellness spending (gym memberships/fitness classes, massages, acupuncture)
• Team summits (domestic and international off-sites)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed