Senior Product Operations Manager

Amae Health•San Francisco, CA

2d•Onsite

About The Position

The Product Operations Manager will own how the product is delivered, adopted, and improved in the real world. This role sits at the intersection of Product, Engineering, and Clinical teams, translating strategy into execution. It is a high-ownership, high-ambiguity role where the individual will not just support the system but build it.

Requirements

5+ years in Product Operations, GTM, or similar execution-heavy roles.
Proven track record of launching products and driving adoption.
Strong systems thinker with experience building scalable processes across teams.
Exceptional communicator capable of translating between engineers, clinicians, and operators.
Experience managing feedback loops, support workflows, or ticket triage.
Comfortable operating in ambiguity and creating clarity.
High urgency and ownership; ability to move fast and finish tasks.
Fluency with AI tools to increase speed and leverage.
Deep alignment with the mission to improve mental health care.
Ability to work in-person from the San Francisco HQ.

Responsibilities

Own end-to-end execution of product launches, from rollout planning to go-live.
Build scalable playbooks to ensure features land effectively across clinics.
Translate product into practice by designing training, materials, and workflows for clinicians.
Run live sessions to ensure teams are confident using new tools.
Create and maintain clear documentation for features, workflows, and systems.
Establish operating rhythms to keep Product, Engineering, and Clinical teams aligned.
Own cross-functional coordination and drive work to completion.
Bring structure to ambiguity by prioritizing, unblocking, and delivering.
Manage the intake and triage of product feedback and support tickets.
Turn real-world insights into actionable inputs for Product and Engineering.
Step in wherever needed to move work forward in a startup environment.