Senior Product Operations Manager, Localization

Harvey•San Francisco, CA

11d•$178,500 - $210,000•Onsite

About The Position

Harvey is expanding its AI-powered legal platform globally, and delivering a truly localized product experience is critical to our mission. We are hiring a Product Operations Manager, Localization to help drive Harvey’s localization efforts as a centralized platform function spanning all product lines. In this senior role within Product Operations, you’ll partner closely with the Product Management Lead for Localization, who owns strategic direction, while you focus on operationalizing, executing, and scaling localization across the EPD organization. You will coordinate product-wide localization efforts, working directly with teams across Product, Engineering, Design, and Legal to adapt Harvey’s features and content for different jurisdictions. This includes ensuring our workflows, terminology, UI/UX, and legal templates are tailored to local norms, conventions, and regulatory requirements. Initial work will focus on our most important international markets (with an emphasis on Europe and other key regions), ensuring Harvey delivers a natural, high-quality, and locally relevant product experience. A major part of your role will involve managing our translation vendor and the technical integrations required to support rapid, high-quality localization. You will build scalable tooling, workflows, and processes that embed localization and internationalization (i18n) into the product development lifecycle. This position sits within Product Operations in our San Francisco office.

Requirements

Localization & Technical Expertise: 4–7+ years of experience in localization operations, technical program management, product operations, or related roles in software. Strong understanding of i18n concepts, localization engineering, file formats, TMS/CAT tools, and translation workflows.
Technical and Tooling Skills: Ability to work closely with engineers on technical requirements, automation, pipelines, and integration issues. Experience implementing or managing localization tooling and internal product operations systems is a plus.
Project Management & Cross-Functional Collaboration: Excellent organizational and project management skills; able to coordinate multiple teams and keep complex flows on track. Clear communicator who can partner effectively across Product, Engineering, Design, Legal, and external vendors.
Vendor Management Experience: Proven ability to manage external localization vendors, including evaluating quality, negotiating contracts, building partnerships, and providing constructive feedback to ensure quality and timely delivery.
Quality Focus & Domain Sensitivity: Strong attention to detail, with appreciation for cultural, linguistic, and regulatory nuance—especially in high-accuracy domains. Experience in legal, compliance, or other regulated industries is valuable.
Adaptability and Growth Mindset: Experience in high-growth/startup environments, comfortable with ambiguity, resourceful, biased toward action, and a commitment to continuous learning and scaling a function from the ground up.

Responsibilities

Lead a cross-functional localization program: Establish and own the end-to-end localization platform process and ensure internationalization and localization considerations are built into every product roadmap. Translate Harvey’s localization strategy into clear execution plans, technical requirements, and delivery workflows across EPD. Ensure teams consider localization and i18n requirements early in product planning, design reviews, engineering specs, and QA cycles.
Manage translation vendors and localization tooling: Serve as the operational owner of our translation vendor relationship, including string handoffs, quality feedback, SLAs, and delivery schedules. Maintain and optimize integrations between the translation platform and Harvey’s codebase to ensure efficient, scalable translation pipelines.
Coordinate product and engineering localization efforts: Partner with Engineering to drive i18n implementation, string management best practices, and automated localization workflows. Collaborate with Product, Design, and Legal to adapt terminology, templates, UI/UX, and product behaviors to jurisdiction-specific needs (e.g., EU norms, GDPR considerations).
Oversee localization QA and continuous improvement: Establish localization QA workflows (automated and manual), gather feedback from internal/global stakeholders, and triage issues with engineering. Maintain glossaries, style guides, and terminology resources to ensure high-quality, consistent localized experiences.
Maintain consistency, compliance, and readiness across locales: Ensure localized assets meet local regulatory, linguistic, and cultural expectations through partnership with Legal and regional SMEs. Build dashboards, metrics, and internal documentation that give leadership visibility into localization readiness and quality.
Build and scale internal localization capabilities: Develop internal tools, workflows, and automations that improve localization speed, quality, and cross-team collaboration. Champion i18n/l10n best practices across EPD and contribute directly to Product Operations’ mission of improving Harvey’s product lifecycle.

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