Senior Product Operations Manager

FedEx • Collierville, TN

4d • Hybrid

About The Position

Responsible for leading the development and evolution of the Product Operations Playbook. Responsibilities include standardizing how product teams operate, scaling best practices across teams, and ensuring operational excellence through repeatable, data-driven frameworks.

Requirements

• Bachelor's degree required (preferably in Business, Product Management, Operations, or related field)
• 4+ years of experience in Product Operations, Product Management, Program Management, or related roles within a technology, SaaS, or product-led organization
• Strong understanding of product development lifecycle and Agile methodologies
• Excellent documentation, communication, and cross-functional collaboration skills
• Experience creating scalable frameworks, process maps, or playbooks
• Comfortable navigating ambiguity and driving structured outcomes across complex environments
• Experience working in a scaled product organization or supporting multiple product teams
• Background in product analytics or experience with dashboard tools
• Passion for operational rigor and continuous improvement

Nice To Haves

• Experience collecting, cleaning, and analyzing data from multiple sources.
• Proficient in building dashboards and visualizations using tools like Tableau or Power BI.
• Skilled in creating ad-hoc and recurring reports, defining KPI's, collaborating with stakeholders, and presenting insights clearly.
• Experience maintaining and improving dashboards based on feedback.

Responsibilities

• Playbook Development & Governance
• Own the development, documentation, and rollout of our Product Operations Playbook
• Establish and evolve best practices for product planning, roadmap rituals, decision-making, and cross-functional collaboration
• Define frameworks that support consistency and transparency in how product work is delivered across teams
• Operational Excellence & Optimization
• Identify gaps or inefficiencies in current product processes and lead initiatives to streamline and improve them
• Create and manage scalable templates, tools, and training to enable product team efficiency
• Partner with Product, Engineering, and GTM stakeholders to drive clarity, accountability, and alignment
• Change Management & Enablement
• Lead onboarding and continuous education efforts for product teams on new practices, tools, and processes
• Serve as the go-to resource for playbook adoption and iteration feedback
• Monitor effectiveness of operational practices through feedback loops, KPIs, and retrospectives
• Data & Insights
• Support the implementation of operational metrics to evaluate product delivery health and execution
• Collaborate with analytics and tooling teams to ensure product operations data is visible, accurate, and actionable

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees