Senior Product Operations Manager

Litera • Boston, MA

1d • $115,000 - $130,000 • Hybrid

About The Position

Join the Legal Tech Revolution at Litera Are you ready to shape the future of how law is practiced? At Litera, we’re on a mission to Raise The Bar™️ for the legal profession by delivering transformational and globally-trusted solutions to law firms and corporate legal teams worldwide. We’ve been a leader in legal tech innovation for 30 years and are leading the legal AI revolution to this day with most of the world’s largest law firms as our clients. If you’re passionate about building AI-forward solutions that scale globally and want your work to impact millions of legal professionals worldwide, this is your opportunity to be part of an extraordinary team that’s elevating the craft of law. As part of our strategic growth and commitment to fostering collaboration and operational excellence, we are transitioning to a hybrid working model. This position is based in one of our office locations, and candidates should reside within reasonable commuting distance, as this role requires on-site presence at least three days per week. This hybrid approach enables us to build a collaborative and innovative work environment while maintaining the flexibility that supports both productivity and work-life balance. We are actively seeking talented individuals to join our team in this exciting new phase of growth. Available Office Locations: |Denver, CO||Raleigh, NC||Chicago, IL||Holmdel, NJ||Austin, TX||Philadelphia, PA| Boston, MA| New York City | Toronto Overview The Senior Product Operations Manager plays a critical role in driving product excellence across a complex and fast‑growing portfolio of legal technology solutions. This role partners closely with product management, engineering, UX, data, and go‑to‑market teams to streamline workflows, enhance transparency, and ensure strong alignment between strategic priorities and day‑to‑day execution. This individual will be a key operational driver for scaling product practices, optimizing tooling, and enabling high‑performing teams as the organization expands.

Requirements

• 6+ years of experience in Product Operations, Program Management, or a related role within technology or SaaS organizations.
• Proven experience working with complex product portfolios and cross-functional teams.
• Advanced proficiency in Jira, Confluence, and other product lifecycle tools.
• Strong analytical skills with the ability to synthesize insights, identify gaps, and implement improvements.
• Excellent communication, facilitation, and stakeholder management skills.
• Demonstrated ability to drive operational efficiency and structure in ambiguous environments.

Nice To Haves

• Experience in legal technology, compliance, or regulated industries.
• Familiarity with product analytics tools (e.g., Pendo, Mixpanel, Amplitude).
• Background in agile coaching, product management, or UX operations.
• Certification in Agile, Scrum, or project management.
• Experience with change management or scaling organizations through high‑growth phases.

Responsibilities

• Support the scaling product excellence across multiple product lines and platforms.
• Drive annual calendar of strategic and operating cadence to develop a virtuous cycle of operational rhythm.
• Define, improve, and operationalize core product processes (e.g., roadmapping, quarterly planning, product reviews, launch readiness) to increase velocity and accountability.
• Drive cross-functional alignment and communication across product, engineering, UX, customer success, and go‑to‑market teams.
• Monitor and report on key performance indicators, workflow adherence, and product delivery health.
• Own and administer product tools (e.g., Jira, Replit, Confluence, Pendo, analytics platforms), including configuration, governance, and ongoing optimization.
• Ensure data integrity and standardization across all product systems and workflows.
• Lead onboarding and training for product teams on tools, processes, and best practices.
• Evaluate new technologies and solutions that improve team collaboration, visibility, and execution.
• Support scenario planning, resource mapping, and forecasting to enable leadership decision‑making.
• Partner with GTM teams to ensure launch readiness, including documentation, stakeholder alignment, and success metrics.
• Build scalable frameworks for intake, prioritization, feedback management, and customer insights.

Benefits

• Comprehensive Benefits Package: Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance. We invest in your well-being and future, ensuring a rewarding career journey.
• Career Growth and Development: We provide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership roles.
• incentive and recognition programs
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed