Senior Manager, Product Operations

Fora•New York City, NY

1d•$110,000 - $160,000•Onsite

About The Position

We’re seeking a Senior Manager, Product Operations to drive the next evolution of our Product Ops organization. This highly visible role will serve as a force multiplier across Product, Support, Engineering, and BizOps—owning the strategy and execution of operational systems that ensure our customer experience and internal processes scale efficiently. You’ll be responsible for orchestrating launch readiness, maturing our systems of record (like Intercom and Confluence), embedding AI tooling into workflows, and building repeatable processes that support a 24/7 global operation. This is a net-new role reporting to the Director of Product Operations & Support and offers significant ownership and career growth potential.

Requirements

5–8+ years in Product Operations, Technical Operations, Business Operations or a similar role at a high-growth tech company
Proven ability to design and implement operational systems and cross-functional programs from the ground up
Experience managing or working with support tooling like Intercom, Zendesk, or similar platforms
Familiarity with AI tools, automation systems, or operationalizing ML outputs
Strong analytical skills; able to build dashboards, measure KPIs, and use data to drive improvements
Demonstrated ownership of product readiness and launch orchestration
Excellent documentation and cross-functional communication skills
Experience with tools like Jira, Confluence, and other project/content management systems
High ownership mentality with a proactive, structured, and resourceful approach
Based in NYC or willing to relocate; must be authorized to work in the US.

Responsibilities

Lead operational planning and governance across product and support functions to improve efficiency and reduce escalations
Own and scale systems and processes (Intercom, SOP lifecycle, content integrations) that power advisor and internal workflows
Drive end-to-end readiness for new product launches in collaboration with Product, Engineering, and Support
Embed AI and automation tools into operational workflows and measure impact
Design cross-functional programs and frameworks that mature operational rigor and transparency
Analyze data to develop dashboards, define KPIs, and surface insights that inform decision-making
Identify quick wins and long-term improvements across support and product systems
Collaborate closely with stakeholders across Product, Engineering, Support, Advisor Experience, and BizOps to align on goals and execution
Serve as a strategic partner to leadership and a coach to junior team members as the team scales