Senior Product Operations Manager

Branch Metrics-posted 1 day ago

$127,000 - $165,000/Yr

Full-time • Mid Level

Hybrid • Austin, TX

251-500 employees

Resume

Match Score

Upload and Match ResumeTrack Jobs with Teal

At Branch, we’re transforming how brands and users interact across digital platforms. Our mobile marketing and deep linking solutions are trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution. Our Branch team consists of smart, humble, and collaborative people who value ownership over all. Everything we do is centered around creating a great product, team, and company that lives and breathes our motto: Build Together, Grow Together, Win Together. About the group: A strategic and execution-focused Product Operations Manager serves as a force multiplier for our product development organization. This role partners closely with product management, product design, engineering, and product marketing, while collaborating extensively with cross-functional stakeholders including enablement and go-to-market teams.You'll be responsible for building robust customer insights programs and streamlining product development processes by developing the systems and structures that enable efficient, high-quality execution across the PDLC. The ideal candidate is a proactive problem-solver with strong B2B SaaS experience and a passion for operationalizing systems that enable product development teams to build and deliver exceptional products efficiently and at scale while maintaining quality. This role also plays a critical part in shaping how Branch leverages AI and automation to multiply the impact of the Product Development Org. The Sr. POM will both keep current systems on track and proactively identify opportunities to apply AI/automation for quick wins, pilot new approaches, and build the business case for scaling.

Drive Insights Programs such as Voice of Customer (VOC) : Design and execute systematic approaches to gather, analyze, and synthesize customer feedback across multiple channels including surveys, interviews, support data, and app reviews.
Operationalize Development Partner Programs : Build scalable systems and workflows that support Product-led beta and early-access cohorts and ensure insights are captured and reintegrated into the PDLC.
Research Analysis : Transform qualitative and quantitative research data into clear, actionable insights that drive product strategy and roadmap decisions.
Build Scalable Systems : Create templates, processes, and frameworks that enable consistent execution across product development lifecycle, from discovery through launch.
Product Operating System & Roadmap Management : Support roadmap planning processes and create systems for tracking delivery against commitments and communicating progress to stakeholders. Optimize the product organization's operating cadence.
Cross-Functional Collaboration : Partner closely with PMM, Enablement, and GTM teams on competitive and customer insight synthesis and operational readiness across all stages of the PDLC.
Product Lifecycle Support : Design and maintain PDLC systems that streamline collaboration across Product, Design, Engineering, and PMM and cross-functional stakeholders from discovery through launch.
Identify opportunities to integrate AI and automation into product workflows (e.g., AI agents to accelerate PRD writing, copilots for roadmap updates, NLP for VoC analysis).
Design, pilot, and operationalize AI-driven agents and tools that multiply the efficiency of Product, Design, and Engineering teams.
Build business cases for new AI tooling and workflows, including cost-benefit analysis and adoption strategies.
Partner with product data analysts to embed AI-driven insights into dashboards, feedback loops, and decision-making processes.
Drive adoption of AI tools and solutions within the product organization through training, enablement, and change management.

6-8+ years in Product Operations, product or program management, or closely related roles that partner with engineering/product (B2B SaaS).
Track record of building scalable processes and systems that improve team efficiency and outcomes.
Experience working closely with Product Management, Product Design, and Marketing teams to drive alignment and execution.
Excellent written and verbal communication skills with ability to tailor messaging to different audiences and present findings clearly.
Comfortable with data analysis, survey tools, and user research platforms; experience with SQL is a plus.
Proven ability to influence without authority and manage complex stakeholder relationships.
Proven experience designing and executing processes and systems to support user research and insights.
Operates as a strategic operator: independently drives execution while proactively identifying systemic gaps and bringing solutions. You manage up and out to keep stakeholders aligned.
Experience operationalizing automation within business workflows (AI is a plus: e.g., designing, piloting, and scaling AI agents, copilots).

Experience in fast-growing B2B SaaS companies, ideally in adtech/martech ecosystems.
Background as a Product Manager or extensive collaboration with product teams is a plus.
Experience in design operations or user experience research.
Familiarity with research platforms (e.g., Great Question, UserTesting), survey tools, and analytics platforms (e.g. Amplitude, Heap).
Experience managing customer advisory boards, beta programs, or early access initiatives, and interacting directly with customers and end users.
Familiarity partnering with Product Managers and Product Designers to operationalize and analyze user research, even serving as facilitator and working directly with users when needed.
Experience with generative AI applications, copilots, and workflow automation tools; ability to evaluate and implement them in business processes.
comfort with Python or other scripting to prototype/support automation, and exposure to NLP/AI-powered analytics for VoC and product-usage insights.

health and wellness programs
paid time off
retirement planning options

Track Jobs with Teal

Job Search Resources

•

Resume Builder

•

Senior Operations Manager Resume Examples

•

Senior Operations Manager Cover Letter Examples

Senior Product Operations Manager

Job Search Resources

Tools

Career Hubs

Guides

Company