Senior Product Manager - Retail/E-commerce
About The Position
Concord is seeking a strategic and customer-focused Senior Product Manager to drive e-commerce and omnichannel initiatives for one of their key enterprise retail accounts. In this role, the Senior Product Manager will define the vision, strategy, and roadmap for web, mobile, and in-store connected experiences, ensuring every product decision is grounded in business objectives, customer insights, and platform best practices. The role involves working closely with client stakeholders, cross-functional teams, and technology partners to deliver impactful solutions that elevate the customer journey. This is an opportunity to influence the digital direction of a leading retail brand in a fast-paced, collaborative environment, with a preference for candidates with a deep understanding of retail commerce platforms, particularly Salesforce Commerce Cloud.
Requirements
- 7+ years in product management, with at least 4 years in e-commerce and/or omnichannel retail.
- Salesforce Commerce Cloud (SFCC) experience strongly preferred; experience with other major commerce platforms is a plus.
- Understanding of APIs, integrations, and retail system architectures (OMS, ERP, CRM).
- Proficiency with analytics tools (Google Analytics, Adobe Analytics, etc.) and data-driven decision making.
- Strong background in Agile/Scrum product development.
- Excellent stakeholder management, collaboration, and presentation skills.
- Bachelor’s degree in Business, Marketing, Computer Science, or related field.
- Must be authorized to work legally in the US without sponsorship, now or in the future.
Nice To Haves
- Experience in beauty, cosmetics, personal care, health & wellness, or related retail sectors is a plus.
Responsibilities
- Define and own the product vision & roadmap for web, mobile, and omnichannel retail experiences aligned to business objectives.
- Translate business strategy into functional e-commerce solutions, ensuring alignment with platform capabilities and best practices.
- Lead the end-to-end product lifecycle — from ideation, requirements, prioritization, and sprint planning to release and post-launch optimization.
- Collaborate with UX/UI teams to create customer-centric experiences, ensuring accessibility, usability, and conversion optimization.
- Partner with engineering teams (SFCC & integrations) to define epics, user stories, and acceptance criteria, ensuring technical feasibility.
- Work with cross-functional stakeholders (marketing, merchandising, operations, IT) to gather requirements and balance competing priorities.
- Oversee integrations with 3rd-party retail systems (OMS, ERP, CRM, payments, personalization, analytics, loyalty, etc.).
- Monitor product KPIs — traffic, conversion, AOV, RPV, cart abandonment — and lead data-driven improvements.
- Ensure platform stability and scalability, including release governance, regression testing, and performance optimization.
- Maintain compliance and security with PCI DSS, GDPR/CCPA, and accessibility standards (WCAG).
- Champion agile practices — backlog grooming, sprint retrospectives, continuous improvement.
- Mentor junior product managers and act as a subject matter expert in e-commerce and retail digital commerce trends.
Benefits
- Health, Dental, and Vision Insurance
- Employer Contributions to Health Savings Accounts (HSA)
- Flexible Spending Accounts (FSA)
- $200 Lifestyle Spending Account (LSA)
- Disability Insurance: Short- and long-term coverage, fully paid by the employer.
- Life and AD&D Insurance: Employer-provided coverage, with options for additional voluntary coverage.
- Employee Assistance Program (EAP)
- Career Growth Opportunities
- Team Engagement Activities
- Paid Time Off and Holidays (Only W2 Salary)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
