Senior Product Manager

Finalsite•Glastonbury, CT

2d•Remote

About The Position

Finalsite is seeking a Senior Product Manager to define product strategy, build alignment, and deliver payment solutions that create customer value and strong business outcomes. The role combines continuous product discovery with hands-on execution, working with internal teams and external partners to turn customer needs and market opportunities into measurable results. The position owns the strategy and evolution of the end-to-end payment processing lifecycle, including payment acceptance, authorization, capture, settlement and funding, reconciliation, refunds, disputes and chargebacks, and exception management. The Senior Product Manager translates card-network rules, processor requirements, regulatory and compliance changes, and partner capabilities into product requirements and roadmap priorities. They partner with Engineering, Finance, Operations, Risk, Compliance, Security, and Legal to ensure payment capabilities are reliable, scalable, secure, compliant, and operationally efficient. This is a 100% remote role available anywhere within the United States. Employment opportunities are limited to permanent U.S. residents, and current and continued U.S. residency is required.

Requirements

Product management experience in integrated e-commerce, payment processing, or financial technology, preferably within or alongside a payment facilitator, processor, acquirer, gateway, or similar payments ecosystem.
Demonstrated understanding of the end-to-end payment lifecycle, including authorization, capture, settlement, reconciliation, refunds, disputes, chargebacks, and exception handling.
Working knowledge of payment security, risk, and compliance concepts, including PCI DSS, tokenization, fraud prevention, and applicable card-network requirements.
Understanding of payment processing economics, including interchange, network fees, processor costs, settlement and funding, and their impact on product and business decisions.
Demonstrated product management experience focused on outcomes that deliver customer value and business results.
Experience owning product roadmaps informed by data, customer insights, and market intelligence.
Strong customer discovery skills and commitment to understanding customer needs and opportunities before defining solutions.
Proven ability to innovate and translate product opportunities into actionable execution plans.
Ability to analyze product performance, customer research, financial information, and competitive data to develop strategic and tactical recommendations.
Excellent written and verbal communication skills, including the ability to communicate product strategy, priorities, and results clearly to internal and external audiences.
Strong relationship-building and collaboration skills, with the ability to work effectively across functions and with stakeholders at all organizational levels.
Current and continued permanent residency in the United States is required.

Responsibilities

Define product strategy and own a roadmap informed by customer needs, data, market intelligence, and business priorities.
Partner with cross-functional teams to establish quarterly objectives that advance product strategy and deliver measurable customer and business outcomes.
Aggregate customer, operational, financial, technical, and partner insights to understand payers, merchants, payment partners, and internal stakeholders, and represent these perspectives in product decisions.
Create epics, feature requirements, and user stories; partner with Engineering to refine requirements and manage development using tools such as Jira, Miro, and Confluence.
Conduct continuous product discovery and use iteration and experimentation to validate assumptions before and during development.
Develop hypotheses, define success metrics, measure results, and adjust priorities and solutions based on findings.
Build and maintain deep expertise in the product, payments ecosystem, market, and competitive landscape to inform strategic and tactical decisions.
Champion the product internally and externally by building relationships and communicating its direction, value, and priorities.
Own the strategy and evolution of the end-to-end payment processing lifecycle, including payment acceptance, authorization, capture, settlement and funding, reconciliation, refunds, disputes and chargebacks, and exception management.
Translate card-network rules, processor requirements, regulatory and compliance changes, and partner capabilities into product requirements and roadmap priorities.
Partner with Engineering, Finance, Operations, Risk, Compliance, Security, and Legal to ensure payment capabilities are reliable, scalable, secure, compliant, and operationally efficient.