Senior Product Manager
About The Position
Identify and understand business related to North American OnStar Vehicle to Back Office (V2BO) infotainment service applications. Manage product strategy, planning, and roadmap in collaboration with the OnStar business to determine the decision services needed to support the Global Connected Customer Experience business. Drive innovative analytical approaches across the broader team and conceptualize and execute solutions to ambiguous problems. Use Pega software tools to build and expand decision services and marketing solutions, applying conventional analytical techniques across multiple projects. Troubleshoot application issues during testing and development. Support new vehicle functionalities for GM vehicles and develop strategies to integrate customer information for personalized recommendations and real-time marketing campaigns. Create decision strategies for complex business rules and integrate systems using Connect-SQL and integration services such as Connect-SOAP and Connect-REST. Collaborate with colleagues to leverage best practices. The role follows a hybrid work policy: three days in the office and two days remote. The employee must be able to report to a local office.
Requirements
- Bachelor’s degree in Computer Engineering, Electrical Engineering, Computer Science, or a related field, plus five years of experience as a Pega Developer, Software Developer, Developer, or in a related role; OR a master’s degree in one of these fields or a related field, plus three years of such experience.
- Three years of experience with Java development.
- Three years of experience with the Pega platform using Next Best Action.
- Three years of project management experience.
- Three years of experience with marketing applications, including Adobe Experience Platform and Adobe Experience Manager.
- Three years of experience with cloud technologies, including AWS and Azure.
- Three years of experience building and testing web services using SOAP and REST.
- Three years of experience with web application servers, including WebLogic, WebSphere, and Apache Tomcat.
- Three years of experience with web technologies, including SOAP, REST, HTML, XML, and CSS.
- Three years of experience with database technologies, including Oracle, SQL Server, Cassandra, and Postgres.
- Must be able to report to a local office under the hybrid work policy.
Responsibilities
- Identify and understand business needs related to North American OnStar Vehicle to Back Office (V2BO) infotainment service applications.
- Manage product strategy, planning, and roadmap with the OnStar business to identify decision services needed for the Global Connected Customer Experience business.
- Drive innovative analytical approaches and conceptualize and execute solutions to ambiguous problems.
- Use Pega tools to build and expand decision services and marketing solutions.
- Apply conventional analytical techniques across multiple projects.
- Troubleshoot application issues during testing and development.
- Support new vehicle functionalities for GM vehicles.
- Develop strategies to integrate customer information for personalized recommendations and real-time marketing campaigns.
- Create decision strategies for complex business rules and integrate systems using Connect-SQL, Connect-SOAP, and Connect-REST.
- Collaborate with colleagues to leverage best practices.
Benefits
- GM states that it supports employee well-being at work and at home and provides access to Total Rewards resources; specific benefits are not listed.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
