Senior Product Manager

Pontosense•Kitchener, ON

15d•Hybrid

About The Position

Pontosense is looking for a Senior Product Manager to own and scale our B2B safety and wellness platform, Silver Shield, used by care organizations and partners to protect older adults with privacy‑first sensing technology. You will drive the end‑to‑end roadmap for our B2B offering, from customer discovery through launch and iteration, working closely with go‑to‑market, operations, and engineering to turn our sensing technology into a category‑defining AgeTech solution for enterprise and channel partners. This is a hands‑on, senior individual contributor role for someone who wants real ownership, clear outcomes, and the chance to help define how Pontosense scales our B2B business.

Requirements

Significant experience (typically 5–8+ years) in product management, with a strong track record in B2B or B2B2C products.
Owned a product or major product area end‑to‑end, from discovery and prioritization through delivery, launch, and iteration, with measurable impact on revenue or adoption.
Comfortable working with products that span hardware and software, even if you are not an engineer yourself, and can translate technical capabilities into simple value propositions for non‑technical buyers and users.
Understand how to build for and with partners, such as care providers, channel partners, or platforms, and know how to balance their needs with those of end users.
Data‑informed but not data‑paralyzed: use quantitative and qualitative insights to make decisions, set hypotheses, and adjust course quickly.
Thrive in early‑stage, fast‑moving environments where priorities shift, and are motivated by ownership, ambiguity, and the chance to build something that can scale globally.
Excellent communicator who can align stakeholders, write clearly, and tell compelling product stories to internal teams, executives, and external partners.
Care about impact in the real world, particularly in supporting aging in place, safety, and dignity for vulnerable populations.

Nice To Haves

Experience working with, AgeTech, digital health, or safety‑critical products.
Background in building products for care organizations, senior living, home health, or related verticals.
Familiarity with partner‑led go‑to‑market motions (for example, telecoms, platforms, or integrated solutions) and the associated product requirements.
Exposure to privacy, security, or regulatory considerations in healthcare or adjacent spaces.
Experience building and iterating on API‑led products or platforms, including working closely with engineering on API design, documentation, and developer experience.

Responsibilities

Own the product strategy and roadmap for Silver Shield’s B2B offering, aligning it with Pontosense’s mission to deliver privacy‑first safety and wellness at scale.
Deeply understand our B2B segments (for example, home care providers, senior living, health system and channel partners) and their workflows, economics, and success metrics.
Lead discovery with customers and partners to validate problems, prioritize opportunities, and translate insights into clear requirements, user stories, and experiments.
Collaborate with engineering and design to deliver reliable, scalable features spanning device, cloud, and integrations, balancing usability, safety, and operational constraints.
Work closely with Sales, Partnerships, and Customer Success on pilots, rollouts, and ongoing optimization, ensuring the product supports sustainable revenue and adoption.
Define and track key product and business KPIs (adoption, activation, usage, retention, incident response times, etc.) and use data to drive prioritization and iteration.
Shape packaging, pricing hypotheses, and commercial constructs in partnership with leadership and GTM teams for B2B and partner‑led deployments.
Create clear product documentation and enablement content that helps internal teams and external partners understand and position Silver Shield effectively.
Represent the product in customer meetings and partner conversations, acting as the voice of the user internally and the voice of the product externally.
Contribute to the product culture at Pontosense by bringing best practices in B2B product management, experimentation, and outcome‑driven planning.