Senior Product Manager

365 Retail Markets•Troy, MI

10h

About The Position

365 Retail Markets is the most trusted global provider of unattended retail technology, delivering conveniently smart self-service solutions since 2008. The company's all-in-one platform powers retail spaces across food service, global retail, and hospitality with a comprehensive suite of friction-less smart stores, micro markets, vending, catering, and dining point-of-sale options. These technologies can be found worldwide in corporate offices, manufacturing and distribution facilities, educational campuses, hotels, and beyond. As a nine-time honoree on the Inc. 5000 list of fastest-growing companies in the United States, and with a continually expanding global presence, 365 Retail Markets is committed to growth, innovation, and providing superior, integrated technology that meets the evolving needs of its customers and consumers. This position is as a member of the Product Department for 365 UMS Warehouse Automation, a 365 Retail Markets company, and reports to the Director of Product. 365 UMS Warehouse Automation specializes in warehouse automation and logistics software solutions, including order picking systems, inventory management, and fulfillment optimization. The Product Manager will lead day-to-day operations of a component of LightSpeed's product and service portfolio. Among other responsibilities as defined below, the Product Manager's responsibilities include, but are not limited to, supporting the strategic planning for the product/service, providing oversight to all key performance indicators (KPIs) for the product/service as a business, and will work as the liaison between the Technology team and assigned business area(s). He or she should maintain a familiarity with current business issues, objectives, and strategies of the assigned area.

Requirements

Bachelor's degree (B.A.) in Business, Supply Chain Management, or a related area and a minimum of 5-6 years of related experience and/or training; Master's degree (M.A.) preferred
Experience with warehouse management systems (WMS), logistics software, or supply chain technology solutions is highly preferred
Strong background in software life cycles and SaaS product development
Experience working with warehouse operations, order fulfillment systems, or inventory management software is a significant advantage
Candidates with innovative approaches from industries outside vending and unattended retail are strongly encouraged to apply; industry experience is not required
Strong research and analysis skills
Excellent organizational skills and the ability to manage competing priorities
Self-managed, self-starter able to work in rapidly changing environment, with the ability to deal effectively with ambiguity, learn new tasks independently, make decisions, and take action
Able to interface and maintain effective relationships with all departments, business partners, and employees in a team-oriented environment with a customer-service orientation
Adaptive style that supports and promotes collaboration, teamwork, and innovation, and an ability to act and react swiftly to continuous change
Thinks critically about existing processes and opportunities, generates bold, creative ideas, and exhibits problem solving, process improvement, analysis, and quick decision making

Responsibilities

Lead the design, development, and deployment of change to existing product and new product or services as assigned, including detailed governance of and engagement in activities in the design-to-deploy process as needed
Assess marketing opportunities within warehouse operations and logistics sectors, identify target markets and methods to gain access into those markets, develop ways and means of enhancing the value of existing products, promote new product development, and capture new projects
Contribute to the innovation and product improvement life cycle, including owning the business case and the subsequent launch of product improvements
Act as a liaison to the Sales and Marketing teams and provide product knowledge support
Lead industry event planning initiatives that position 365 UMS Warehouse Automation as a leader in warehouse automation and logistics innovation with respect to assigned product/services
Manage and communicate sales information and product changes both internally and externally
Communicate expectations and provide necessary materials and training to Support team resources managing post-sales customer service
Oversee execution of mid-office operations, design appropriate KPIs, and manage the business according to approved KPIs
Regularly perform pricing and competitive analysis by customer channel and recommend strategies to improve market position, improve quality or reduce costs
Establish and maintain relationships with business partners to help facilitate business execution
Other duties as assigned by the Director of Product or Leadership