Senior Product Manager

Civic Roundtable

30d•Hybrid

About The Position

Civic Roundtable is an AI-powered government operations platform that helps public servants coordinate information, collaborate, and act in real time across networks of agencies and partner organizations. We are looking for our first product hire beyond our Head of Product to take ownership of a meaningful slice of our rapidly growing product surface, which includes collaborative spaces, a CRM, Documents, Forms, Events, and an AI layer. This role involves end-to-end product lifecycle management, direct customer engagement, driving execution with engineering and design, defining success metrics, and managing product launches. The position reports to the Head of Product and requires collaboration with engineering, design, and the deployments team. This role is based in Boston, with a requirement to be in-person at least one day a week.

Requirements

5+ years in product management - A track record of shipping high-quality products end-to-end, from discovery and definition through launch and iteration, ideally in B2B SaaS.
Proven ability to lead cross-functional teams, with urgency and ownership, in fast-paced, low-structure environments.
High agency - You bring structure to ambiguous problem spaces and move without being told. You have a bias to action and have a scrappy high-ownership mentality, willing to QA, debug alongside an engineer, or backstop a customer team when that's what the team requires.
Strong product, user, and business instincts - You care how products feel and fit into someone's daily work, and you balance user needs, domain complexity, and system constraints to find the high-leverage improvements. You find the real need underneath a customer request and prioritize by impact, zooming out to vertical-level strategy and back down to precise workflow nuance.
Excellent communication - You can articulate a product vision and the tradeoffs behind it to diverse audiences including customers, engineers, executives, and cross-functional teams.
Fluency with metrics and experimentation - Use data to test ideas, learn from user feedback, and iterate quickly.
Hands-on AI experience - You've built agents, prototypes, or AI-powered workflows yourself. You consistently and creatively apply AI to improve your own product processes.

Responsibilities

Lead the end-to-end product lifecycle - Own core product areas and be accountable for outcomes, from ideation and strategy to execution and launch.
Engage directly with customers - Run user interviews, workflow mapping, usability testing, shadowing, competitive research, and data analysis. Work with Customer Success and Sales to understand pain points, and translate those insights into high-impact product investments.
Drive high-velocity execution with engineering and design - Translate strategy into intuitive experiences that are built to scale. Help engineers and designers understand users deeply enough to make great product decisions and iterate rapidly.
Define what success looks like - Set success metrics before you build, make sure the right things get instrumented, and review outcomes after launch.
Land the launch - Craft messaging that resonates with users, enable Sales and Marketing to win with customers, and drive cross-functional readiness across teams.