Senior Product Manager

LBMX•London, ON

23d

About The Position

We are seeking an experienced and driven Senior Product Manager to take ownership of our core Enterprise SaaS platform and Electronic Data Interchange (EDI) offering. Reporting to the Senior Director of Product Management, this will be a high-impact, very visible role at the heart of our product organization. You will work at the intersection of strategy and execution — partnering closely with Engineering, Sales, Marketing, Delivery and Customer Success to deliver outcomes that create genuine competitive advantage. This role is ideal for a product professional who thrives in a fast-paced B2B SaaS environment, is deeply comfortable with technical concepts, and has a demonstrated ability to translate complex customer needs into effective and scalable product solutions. Must be able to legally work within Canada.

Requirements

6–8 years of product management experience, with at least 3 years in a B2B Enterprise SaaS environment.
Proven track record of delivering complex, multi-stakeholder software products from ideation through launch and iteration.
Demonstrated experience driving outcomes following product launches as well as implementing corrective actions based on metrics / KPI’s that have led directly to measured improvements.
Prior experience leading Agile development teams, with strong command of Scrum and / or Kanban methodologies.
Bachelor's degree in Computer Science, Engineering, or Business or a pertinent degree in a related field.
Exceptional ability to synthesize qualitative and quantitative inputs into clear, prioritized product decisions.
Strategic thinker who can zoom out to see the big picture while maintaining the discipline to execute at the detail level.
Comfortable with ambiguity and skilled at creating structure and clarity in complex, fast-moving environments.
Proficiency with both Product and Project Management methodologies.
Strong written and verbal communication skills, with the ability to adapt messaging for executive, technical, and customer audiences.
Familiarity with data analysis tools (SQL, Amplitude, Mixpanel, Tableau) to independently explore product usage metrics.

Nice To Haves

Experience working with or managing EDI integration products, platforms, or services (X12, EDIFACT, AS2, SFTP-based workflows) is strongly preferred.
Previous experience managing products in supply chain, logistics, distribution, or EDI-adjacent domains is considered an asset.

Responsibilities

Define, communicate, and continuously evolve the product vision and multi-year roadmap for our SaaS platform and EDI suite, ensuring alignment with company objectives and our overall product strategy.
Conduct ongoing competitive analysis and market research to identify emerging trends, opportunities, and potential threats in the B2B commerce and EDI landscape.
Partner with senior leadership to translate business strategy into actionable product priorities and investment decisions.
Build and maintain a deep understanding of EDI standards (X12, EDIFACT, XML/AS2) and their application within supply chain and distribution workflows.
Lead structured customer discovery sessions to uncover unmet needs, validate hypotheses, and inform prioritization decisions.
Build trusted relationships with key enterprise accounts, acting as a strategic partner who deeply understands their business processes and pain points.
Advocate for customer needs and ensure a high-quality user experience.
Collaborate closely with internal stakeholders across Sales, Customer Success, Implementation, and Finance to synthesize diverse inputs and maintain a single, coherent product perspective.
Develop and present compelling business cases and product proposals to senior leadership, clearly articulating customer value, market size, and expected ROI.
Own and maintain a prioritized, outcome-oriented product roadmap in alignment with customer needs, strategic objectives, and technical constraints.
Act as the primary decision-maker for product scope and prioritization.
Work closely with Development teams throughout the product lifecycle, including sprint planning, backlog refinement, reviews, and retrospectives.
Write clear and complete epics, user stories and acceptance criteria that give a clear picture of the “forest through the trees” and enable the engineering team to build with confidence.
Drive cross-functional alignment on release planning, go-to-market readiness, and post-launch evaluation.
Make informed trade-off decisions and communicate prioritization rationale transparently to all stakeholders.
Develop and maintain product documentation, including feature specifications and release notes.
Define and own the KPIs and success metrics for the platform, including adoption, engagement, retention, and revenue impact indicators.
Establish a rigorous approach to feature measurement and outcome tracking.
Leverage customer usage data, NPS feedback, and support trends to inform continuous product improvement.
Deliver regular product performance reporting to leadership and key stakeholders, translating data into actionable insights.
Share knowledge and best practices in Product Management to the rest of the product team, helping to develop the overall talent at LBMX.
Champion Agile best practices and contribute to the ongoing maturation of our product development process across the organization.

Benefits

Competitive compensation and a comprehensive benefit package, including a health spending account and employee assistance program
Three weeks’ vacation and five personal days to start, plus additional paid LBMX holidays throughout the year
Company matched GRSP contributions
Flexible summer hours and a strong commitment to work-life balance
Education subsidies to support your professional growth
Full access to LinkedIn Learning to support continuous development and skill building
Maternity, Parental, and Compassionate Care Leave top-up program
$500 new hire home office allowance

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