Senior Product Manager
About The Position
Our Opportunity: Chewy is seeking a Sr. Product Manager to help shape and deliver best-in-class Autoship shopping experiences. The role will be based out of our Seattle or Boston Office. This role will own high-impact areas of the subscriber customer journey. In this role, you will define strategy and drive execution for experiences that help pet parents shop with confidence and ease. This role will focus on driving Autoship signups and basket building. You will build new end-to-end shopping experiences that span multiple parts of the funnel, as well as improve current features. You will partner with engineering, design, analytics, and other product and business leaders across Chewy to build customer-focused experiences and drive the growth of our business. We are looking for a product leader with a strong sense of ownership, customer empathy, and Retail business acumen.
Requirements
- 5+ years of experience in product management or related field, ideally owning customer-facing digital experiences.
- Experience in eCommerce, B2C, marketplace, or subscription-based businesses
- BS in Computer Science, Engineering, Business, or a comparable domain; or equivalent experience.
- Strong analytical skills with demonstrated experience using data to drive prioritization and decision making
- Experience leading cross-functional initiatives with engineering, design, and analytics.
- Excellent written and verbal communication skills, including experience presenting to senior leadership.
- Ability to operate independently in ambiguous environments and drive clarity.
Nice To Haves
- Experience owning high-traffic customer experiences
- Experience with experimentation frameworks and A/B testing
- Familiarity with SQL, Tableau, or similar analytics tools
Responsibilities
- Drive Autoship Acquisition
- Define and execute delightful signup flows where customers clearly understand the benefits of signing up for Autoship
- Identify and solve customer experience friction points
- Partner with Category business teams and Promotions tech teams to ensure our Autoship promotions customer experiences address both short term (signup) and long term (retention) goals
- Expand Autoship Use with Current Subscribers
- Use your customer-first mindset to build friction-free shopping experiences for subscribers to add additional items to Autoship
- Develop a basket building strategy that gives subscribers delightful opportunities to ship items with an upcoming Autoship order
- Define and analyze measures of success (KPIs) to understand how basket building impacts subscriber satisfaction and retention
- Own backlog prioritization and day-to-day product decisions that balance customer impact with technical realities.
Benefits
- 401k
- new hire and annual equity grant
- annual bonus
- medical/Rx insurance
- vision insurance
- dental insurance
- life insurance
- disability insurance
- hospital indemnity insurance
- critical illness insurance
- accident insurance
- parental leave
- family services benefits
- backup dependent care
- flexible spending accounts
- telemedicine
- pet adoption reimbursement
- employee assistance program
- discounts including 10% off pet insurance and 20% off at Chewy.com
- unlimited PTO, subject to manager approval
- six paid holidays per year
- paid sick and family leave in compliance with applicable state and local regulations
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What This Job Offers
Job Type
Full-time
Career Level
Senior
