Senior Product Manager

Tekion • Pleasanton, CA

1d • Remote

About The Position

Tekion is disrupting the automotive industry with its innovative cloud-native platform, including the Automotive Retail Cloud (ARC), Automotive Enterprise Cloud (AEC), and Automotive Partner Cloud (APC). This transformative platform connects the entire automotive retail ecosystem using cutting-edge technology, big data, machine learning, and AI. Tekion employs nearly 3,000 people globally and is enabling enhanced automotive retail experiences.

Requirements

• 5-7 years of product management experience in B2B SaaS, with direct exposure to professional services, customer success, or support tooling domains.
• Working understanding of PS delivery workflows, customer onboarding, CSM tooling, ticket management, SLA tracking, and escalation processes.
• Strong ability to partner with engineering on system architecture, API integrations, and data flows.
• SQL familiarity or comfort working with data analysts to define KPIs and pull insights.
• Track record of driving product features end-to-end — from discovery to launch — with measurable outcomes and a bias for action.
• Strong documentation skills (PRDs, decision memos, stakeholder updates).
• Confident communicator across time zones with India-based teams and cross-functional teams.
• Experience using JIRA, Confluence, Salesforce, or similar tools for backlog management, requirements tracking, and metric reporting.
• Demonstrated effectiveness working in a matrixed global environment with engineering, design, operations, and senior leadership stakeholders.

Nice To Haves

• Experience shipping AI-powered features or workflow agents — such as LLM-based assistants, auto-classification systems, or intelligent routing — into enterprise product environments.
• Prior experience building internal enterprise tooling in a product management capacity, especially for operations, delivery, or support teams at scale.
• Knowledge of platforms like Salesforce Service Cloud, Gainsight, Zendesk, ServiceNow, or low-code automation tools (e.g., UnifyApps) in a product or implementation context.
• Exposure to automotive retail technology or DMS ecosystems is a plus but not required.
• Hands-on Agile/Scrum experience — running standups, sprint reviews, backlog grooming — in a fast-paced engineering-integrated team.
• Bachelor’s or master’s degree in engineering, Computer Science, or a related technical discipline from a recognized institution.
• MBA or equivalent management degree (PGDM accepted) from a recognized institution.
• Certifications in AI/ML, Product Management (e.g., Product School, AIPMM), or Agile methodologies.

Responsibilities

• Own the delivery roadmap for TOC initiatives across PS, CV, and Support, breaking down strategic priorities into quarterly plans, sprints, and scoped deliverables.
• Conduct structured discovery with business stakeholders across PS, CS, and Support to document pain points, usage patterns, and workflow gaps, translating insights into detailed PRDs and user stories.
• Identify and drive AI agent deployment opportunities, including intelligent ticket routing, PS delivery accelerators, and automated customer health signals, in partnership with engineering.
• Serve as the primary product interface for engineering squads, facilitating sprint planning, backlog grooming, clarifying requirements, and signing off on acceptance criteria and QA.
• Own product KPIs and build dashboards in Databricks, Salesforce, or BI tools to monitor adoption, automation rates, and time-to-value across post-sales workflows.
• Coordinate with the India-based product team and global business teams, preparing written updates, roadmap reviews, and escalation briefs for senior leadership.
• Manage backlog and feature lifecycle for internal tooling platforms, contributing to decisions on third-party integrations and vendor-platform trade-offs relevant to the CIO portfolio.
• Support end-to-end product launches, including UAT coordination, training material preparation, change communications, and adoption tracking post-release.

Benefits

• Competitive compensation and generous stock options
• 100% employer-paid top-of-the-line medical, dental and vision coverage
• Unlimited PTO
• Parental leave
• Free snacks and beverages
• Opportunity to work with bright minds from Silicon Valley's most dominant and successful companies
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
• Work on the latest and coolest technologies – everything is home-grown and built ground-up
• A dynamic work environment with a strong sense of community and collaboration
• Open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
• Exciting opportunities for career growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Senior