Senior Product Manager

7shifts•Toronto, ON

44d•Hybrid

About The Position

As the Senior Product Manager for Employee Training at 7shifts, you will own a strategically important product pillar focused on integrating structured, engaging training directly into the 7shifts app. This role requires genuine ownership, considering operator adoption, employee completion rates, and long-term business viability. You will leverage AI not just as a user, but as someone who understands its potential to transform product capabilities. Your responsibilities will include using AI to streamline discovery, enhance squad capacity, and build AI-powered features. You will help restaurant operators move away from traditional training methods to a unified platform for employee preparation and manager tracking. The role encompasses the full product lifecycle, from AI-assisted course creation and employee engagement to completion tracking and manager reporting. You will need to balance the needs of busy operators, mobile employees, and the business objectives of growing a new product area. Reporting to the SVP, Product, you will collaborate with Engineering, Design, Product Marketing, and Data teams throughout the product development process and be accountable for post-launch outcomes.

Requirements

Experience in B2B SaaS and understanding of building tools for operators in fast-moving, high-pressure environments.
Proven experience taking a product or feature from zero to initial customers and improving it post-launch, with demonstrable outcomes.
Experience owning a roadmap end-to-end, making prioritization calls that link day-to-day work to business goals, supported by data and clear reasoning.
Ability to define success metrics, validate hypotheses, and use analytics to guide product decisions.
Skill in translating customer interviews, competitive research, and complex problems into simple, scalable solutions.
Daily use of AI tools for writing, information synthesis, and reducing time-to-decision, with the ability to integrate these habits into a team's workflow.
Experience shipping features that required hard tradeoffs, balancing technical constraints, user needs, and business goals.
Ability to make clear tradeoff calls and bring engineering and design teams along.

Nice To Haves

Experience building or scaling learning, training, or LMS products, with an understanding of designing for knowledge retention.
Background in edtech or workforce enablement, where engagement and completion rates are key metrics.
Familiarity with product-led growth motions and how in-product experiences drive adoption and expansion.
Previous experience in restaurant-tech, hospitality, or other high-turnover, shift-based industries where simplicity and speed of onboarding are critical.

Responsibilities

Set the vision and roadmap for the Employee Training product by staying close to restaurant operators, synthesizing customer research, and making clear tradeoff decisions.
Make AI capabilities a core part of the product by partnering with Engineering and Design to ship intelligent course creation, personalization, and manager insights.
Use AI to accelerate the team's discovery and delivery cycles by building repeatable, AI-led workflows for research synthesis, customer interview analysis, PRD writing, and competitive monitoring.
Prototype with AI tools to validate ideas with designers before they become engineering work.
Turn ambiguous problems into clear, prioritized work by defining success metrics upfront, tracking outcomes post-launch, and using learnings to drive iteration.
Connect the dots across Engineering, Design, Data, and Marketing to ensure products are technically sound, well-positioned, and adopted.
Define what success looks like before building, setting metrics, validating hypotheses, and using analytics to guide next steps.
Turn customer interviews, competitive research, and real-world problems into simple, scalable solutions, and influence stakeholders without direct authority.