Senior Product Manager

Intrado Life & Safety, Inc.•UNAVAILABLE, Ontario

About The Position

Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters. Position Overview: The Senior Product Manager, Network & Information Services (N&IS), drives the vision, strategy, roadmap, and lifecycle management of Intrado’s Wireline and VoIP emergency communications portfolio. This role is responsible for delivering highly reliable, standards-compliant solutions that support 911 call routing, location management, emergency call delivery, and interoperability across carrier, enterprise, and public safety networks. Working within Intrado’s product operating model, you will partner closely with Sales, Customer Success, Engineering, Network Operations, Product Operations, Regulatory Affairs, and telecommunications service providers to define and deliver solutions that meet evolving customer, industry, and regulatory requirements. Success is measured through product adoption, service reliability, operational efficiency, regulatory compliance, customer satisfaction, and business growth. The ideal candidate brings experience in telecommunications, emergency communications, or network-based services and has a strong understanding of Wireline, VoIP, NG911, location information services, and the public safety ecosystem.

Requirements

4+ years of product management experience within telecommunications, SaaS, public safety communications, or network services environments
Experience managing carrier, wireline, VoIP, location services, or mission-critical communications products
Strong understanding of Wireline 911, VoIP emergency services, ALI databases, location management, call routing, and NG911 architecture preferred
Familiarity with telecommunications protocols and technologies, including SIP, IP networking, emergency call routing, and carrier interconnects preferred
Knowledge of FCC regulations, NENA standards, and public safety communications ecosystems strongly preferred
Demonstrated success leading complex cross-functional initiatives with measurable customer, operational, and business outcomes
Experience building business cases, product roadmaps, pricing strategies, and go-to-market plans
Strong analytical, strategic thinking, and stakeholder management skills
Excellent communication skills with the ability to engage both technical and executive audiences

Nice To Haves

Experience mentoring or guiding product team members preferred

Responsibilities

Define and execute the product vision, strategy, and roadmap for Intrado's Wireline and VoIP emergency communications solutions
Manage the product lifecycle for services supporting 911 call delivery, location information management, routing, and NG911 interoperability
Identify market opportunities and develop business cases that support revenue growth, operational efficiency, and customer value
Align product investments with customer needs, regulatory requirements, and Intrado’s strategic objectives
Engage with carriers, VoIP service providers, enterprises, public safety agencies, and industry stakeholders to understand customer requirements and market trends
Monitor telecommunications, NG911, and emergency communications industry developments, including FCC mandates and NENA standards
Gather and prioritize customer feedback to guide product enhancements and future investments
Conduct competitive analysis and assess market opportunities to inform strategic decision-making
Lead cross-functional teams through discovery, planning, development, launch, and lifecycle management activities
Define product requirements, user stories, acceptance criteria, and release plans.
Prioritize enhancements and investments based on customer impact, operational benefits, compliance requirements, and business objectives
Partner with Engineering and Network Operations to ensure scalable, secure, and highly available product delivery
Ensure products support seamless interoperability across wireline carriers, VoIP providers, NG911 networks, PSAPs, and enterprise environments
Drive compliance with applicable FCC requirements, NENA standards, NG911 initiatives, and industry regulations
Partner with technical and regulatory stakeholders to evaluate emerging standards and their impact on the product portfolio
Support initiatives that improve routing accuracy, location delivery, service resiliency, and emergency communications outcomes
Establish KPIs that measure adoption, revenue, customer satisfaction, service reliability, operational performance, and compliance
Analyze business and operational data to drive product decisions and continuous improvement.
Monitor product performance and identify opportunities to improve efficiency, scalability, and customer experience
Communicate roadmap priorities, product performance, and strategic recommendations to executives and business stakeholders
Build strong partnerships across Product, Engineering, Operations, Sales, Customer Success, and external service providers
Serve as a product evangelist and subject matter expert for the Wireline and VoIP portfolio

Benefits

medical
dental
vision
life and disability coverage
paid time off
a Registered Retirement Savings Plan (RRSP)
tuition reimbursement
paid parental leave
access to a comprehensive library of personal and professional training resources
employee discounts
insurance coverage