Senior Product Manager

GM•Warren, MI

5d•Hybrid

About The Position

Identify and understand business needs related to North American OnStar Vehicle to Back Office (V2BO) infotainment service applications. Manage product strategy, planning, and roadmaps in collaboration with the OnStar business to determine decision services needed to support the Global Connected Customer Experience business. Drive innovative analytical approaches across the team and conceptualize and execute solutions to ambiguous problems. Use Pegasystems software tools to build and expand decision services and marketing solutions, applying conventional analytical techniques across multiple projects. Troubleshoot application issues during testing and development. Support new vehicle functionalities for GM vehicles and develop strategies to integrate customer information for personalized recommendations and real-time marketing campaigns. Create decision strategies for complex business rules and integrate systems using Connect-SQL and services such as Connect-SOAP and Connect-REST. Collaborate with colleagues to leverage best practices. The hybrid work policy requires three days in the office and two days remote, and the employee must be able to report to a local office.

Requirements

Bachelor’s degree in Computer Engineering, Electrical Engineering, Computer Science, or a related field, and five years of experience as a PEGA Developer, Software Developer, Developer, or related role; alternatively, a master’s degree in one of those fields and three years of such experience.
Three years of experience with Java development.
Three years of experience with the PEGA platform using Next Best Action.
Three years of project management experience.
Three years of experience with marketing applications, including Adobe Experience Platform and Adobe Experience Manager.
Three years of experience with cloud technologies, including AWS and Azure.
Three years of experience building and testing web services using SOAP and REST.
Three years of experience with web application servers, including WebLogic, WebSphere, and Apache Tomcat.
Three years of experience with web technologies including SOAP, REST, HTML, XML, and CSS.
Three years of experience with database technologies including Oracle, SQL Server, Cassandra, and Postgres.
Must be able to report to a local office under the hybrid work policy.

Responsibilities

Identify and understand business needs related to North American OnStar V2BO infotainment service applications.
Manage product strategy, planning, and roadmaps with OnStar business stakeholders to define decision services for the Global Connected Customer Experience business.
Drive analytical approaches across the team and conceptualize and execute solutions to ambiguous problems.
Use Pegasystems tools to build and expand decision services and marketing solutions.
Apply conventional analytical techniques to deliver on multiple projects.
Troubleshoot application issues during testing and development.
Support new vehicle functionalities for GM vehicles.
Develop strategies to integrate customer information for personalized recommendations and real-time marketing campaigns.
Create decision strategies for complex business rules and integrate systems using Connect-SQL, Connect-SOAP, and Connect-REST.
Collaborate with colleagues to leverage best practices.