Senior Product Manager

Pendo•Raleigh, NC

4d•$150,000 - $175,000•Hybrid

About The Position

Pendo is seeking a Senior Product Manager, Analytics to join their team. This role will own an analytics product area end-to-end, including strategy, roadmap, discovery, and delivery. The Product team focuses on building tools that help software teams understand product usage, identify adoption issues, and track business outcomes. AI features are a key part of the analytics roadmap, aiming to surface intelligent insights, automate pattern detection, and embed AI-assisted workflows. The team operates with a customer-outcomes-first approach and engages in continuous discovery. This position requires working across time zones to maintain overlap with globally distributed teams and creating asynchronous artifacts to support independent work. The role is based in Raleigh, NC, with consideration for New York, NY and East Coast remote candidates. For local candidates, Pendo's hybrid model requires being in the office three days a week.

Requirements

5+ years of product management experience with a track record of owning product areas end-to-end in a B2B SaaS environment.
Experience defining or shipping AI-powered product features, including specifying model functions, output surfacing, confidence communication, and human judgment integration.
Demonstrated experience building for enterprise customers, including navigating complex procurement, security, compliance, or data privacy requirements.
Experience using AI prototyping or code generation tools (e.g., Cursor, v0, Replit, GitHub Copilot) to validate product ideas before engineering investment.
Experience taking a product or major feature through the full lifecycle (scoping, sequencing, launching, iterating) and making scope/sequence calls without consensus.
A track record of running toward customers, maintaining direct relationships, treating discovery as ongoing, and using customer conversations to drive product decisions.
Experience working with or within globally distributed teams, with async-first communication practices and written specs/updates that leave no open questions.

Nice To Haves

Background in analytics products, data visualization, or data platform work in a B2B context.
Familiarity with Pendo as a user or customer.
Prior experience working with India-based engineering or product teams.

Responsibilities

Own the analytics product roadmap, defining priorities, managing tradeoffs with data, and aligning long-term direction with enterprise customer needs and the Pendo platform.
Drive AI-powered capabilities within the analytics area, defining AI functions, output surfacing, confidence communication, and human judgment integration, starting with customer problems.
Conduct continuous discovery with enterprise customers and India-based product/engineering teams, synthesizing findings across time zones into actionable product decisions asynchronously.
Lead the full product lifecycle for the analytics area, from concept to post-launch iteration, making clear decisions on scope, sequence, and tradeoffs.
Apply AI tools across the product cycle for discovery synthesis, concept generation, spec drafting, and competitive analysis, sharing methods and findings with the team.
Serve as the subject-matter expert for Sales, Customer Success, Marketing, and Partnerships, translating product capabilities into commercial narratives and feeding market signals back into the roadmap.
Write engineering-ready specs, document decisions, produce asynchronous artifacts to reduce synchronous dependency, and contribute to design reviews.