Sales & Services AI – Senior Product Manager

Ford•Dearborn, MI

10h•Hybrid

About The Position

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters. Do you believe data tells the real story? We do! Redefining mobility requires quality data, metrics and analytics, as well as insightful interpreters and analysts. That's where Global Data Insight & Analytics makes an impact. We advise leadership on business conditions, customer needs and the competitive landscape. With our support, key decision makers can act in meaningful, positive ways. Join us and use your data expertise and analytical skills to drive evidence-based, timely decision making. In this position... As a Sales & Services AI Product Manager, you will lead the strategy, development and delivery of key AI products. Imagine and deliver the next generation of AI-powered products that transform our business from reactive to predictive, personalized and seamless. Be at the forefront of the AI revolution to build intelligent solutions that enhance various touchpoints of the journey by anticipating needs, resolving issues instantly, build lasting loyalty while optimizing business operations. Are you passionate about applying technology to solve business problems? Are you motivated to apply your AI skills to build the solutions that will support sales and increase productivity. Our group has been tasked to develop scalable AI solutions for the Sales and Services group. Does it sound exciting? Then, join our team as a Senior Product Manager for AI Products. Based in Dearborn, MI, this is a hybrid position with a required four-day onsite presence each week. Relocation assistance may be available for qualified candidates.

Requirements

Bachelor of Computer Science, Information Systems, Systems Programming or equivalent combination of relevant education and experience
5+ years with progressive responsibilities in an agile software development environment.
5+ years of Product Manager experience with responsibilities to include defining product vision, strategy, product roadmaps and building and managing backlogs and similar.

Nice To Haves

Master's Degree in Computer Science, Computer Engineering, Systems Engineering or related field or an MBA
Sales and Services experience
Automotive experience
AI Certifications.
Leadership experience
Experience collaborating directly with Agile software methodologies (Scrum, eXtreme Programming, Kanban)
Skilled at defining and prioritizing product features.
Strong leadership and communication skills and the ability to teach others.
Ability to work collaboratively with others and navigate complex decision making.
Ability to collaborate well with engineers, designers, and business partners.
Previous success delivering a product to market with an Agile development team, and ongoing development and support of production applications.
Curious about new technologies and a demonstrated history of continuous learing mindset.
Practice in Lean/Lean Startup thinking, human-centered product development and Agile Software development
Have exposure to lightweight product development methods such as user story mapping and/ or rapid prototyping

Responsibilities

Develop and articulate the product vision working closely with business partners, aligning it with Ford’s broader digital transformation goals. Products are focused on using AI to improve the effectiveness of the Sales & Services organization.
Empathize and deeply understand your target audience and personas to define the right problem to solve with AI.
Define and drive the product roadmap, ensuring it reflects the evolving needs of the business, technological advancements, and market trends.
Prioritize product features and enhancements based on customer feedback, data-driven insights, and business impact.
Focus on Product Market Fit by maintaining a balance between business viability, user desirability and technical feasibility.
Define quantitative and qualitative measures of success that drive value to Ford’s core objectives.
Collaborate with key stakeholders across various business units to understand their needs and translate them into product features.
Manage relationships with senior leadership, providing regular updates on progress, challenges, and opportunities.
Act as a liaison between technical teams and business units, ensuring clear communication and alignment of goals.
Champion an iterative development approach with our business partners, driving delivery of Minimum Viable Products and continuous improvement through careful and deliberate prioritization.
Engage with your target audience in understanding their jobs to be done and needs leading to high quality product development.
Lead cross-functional product teams (AI engineering, software engineering, design, data engineering, etc.) in the design, development, and deployment of the AI products.
Work hands-on with the development team to prioritize, plan and deliver AI solutions that deliver business outcomes.
Ensure the solution is scalable, secure, and reliable
Drive the integration of AI/ML capabilities into customer and business facing applications.
Collaborate with the product team to define specifications, requirements and acceptance criteria for deliverables
Work with Product Designers to ensure timely delivery of designs and assets to the development team.
Create assets to guide product development work (Discovery, Framing & Scoping Documents, PRDs, Journey Maps, opportunity trees, user stories)
Maintain an actionable backlog of user stories for development team.
Define, track and analyze key product metrics and KPIs to inform product strategy, prioritize features and drive continuous improvement and business outcomes.
Design and implement user onboarding and training programs to increase adoption.
Gather and analyze user feedback to continuously improve the solutions usability, performance, and feature set.
Develop documentation, guides, and best practices to support users in effectively leveraging the solution for their needs.
Conduct product experiments, user interviews and other validation techniques to gather feedback and product insights.
Leverage analytical methods to understand and analyze user experience and adoption.
Stay informed about the latest trends and technologies in AI and cloud computing to drive innovation.
Encourage a culture of continuous improvement within the team, fostering innovation and experimentation to keep the solution at the forefront of industry standards.
Mentor and train other PMs to help them learn agile/XP methods, product management techniques and build skills.
Actively participate in nurturing the Product Management Community of Practice
Help innovate and iterate on agile PM processes and share learnings.

Benefits

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.
Relocation assistance may be available for qualified candidates.