Senior Product Manager

Patient Funding Alternatives • Woburn, MA

6d

About The Position

Patient Funding Alternatives (PFA) is seeking an experienced Senior Product Manager to partner with business stakeholders, translate operational needs into technology solutions, and drive successful delivery of internally developed and third-party software solutions. The role serves as a bridge between business stakeholders, operations teams, technology teams, and external vendors when applicable.

The Senior Product Manager will understand business needs, design and improve workflows, translate needs into actionable requirements, support Agile delivery, and ensure successful implementation of technology solutions. The role calls for healthcare domain knowledge and hands-on product management or systems design consulting experience. The successful candidate will work directly with executives, facilitate requirements gathering, design technology-enabled workflows, manage competing priorities, and drive initiatives from concept through implementation.

Requirements

• Bachelor's degree in Business, Healthcare Administration, Information Systems, Computer Science, or a related field.
• At least 6 years of experience in healthcare technology, product management, systems design consulting, business analysis, or related roles.
• Demonstrated experience gathering requirements from business stakeholders and translating them into technology solutions.
• Experience designing workflows and documenting business processes and functional requirements.
• Experience working within Agile software development environments.
• Experience supporting implementation of internally developed or third-party technology solutions.
• Strong facilitation, communication, and stakeholder management skills.
• Ability to work independently and manage multiple initiatives simultaneously.

Nice To Haves

• Experience with Medicaid, healthcare payers, revenue cycle, patient engagement, care management, eligibility, or enrollment-related processes.
• Experience with healthcare interoperability standards, including APIs, HL7, or FHIR.
• Experience with workflow design, process improvement, and operational transformation initiatives.
• Experience working with both internally developed software and commercial off-the-shelf platforms.
• Familiarity with software configuration, system integrations, and collaboration with technical implementation teams.
• Familiarity with Jira, Azure DevOps, or similar product management tools.
• Experience working in fast-growing healthcare organizations.

Responsibilities

• Partner with operations, finance, patient advocacy, executive leadership, and other stakeholders to understand business objectives and operational challenges.
• Facilitate workshops, interviews, and working sessions to identify business needs and improvement opportunities.
• Document current-state and future-state workflows, business processes, and requirements.
• Translate complex business needs into product requirements and implementation plans.
• Help define product vision, priorities, and roadmap recommendations.
• Create and maintain product backlogs, epics, features, and user stories.
• Work with development teams to clarify requirements and remove delivery obstacles.
• Participate in sprint planning, backlog refinement, sprint reviews, and retrospectives.
• Support prioritization decisions using business value, effort, risk, and strategic alignment.
• Ensure delivered solutions meet business objectives and user expectations.
• Define business workflows, functional requirements, and integration needs for internally developed and third-party technology solutions.
• Collaborate with internal technology teams and external vendors to evaluate solution capabilities and align them with business requirements.
• Translate operational needs into requirements that guide solution design, configuration, and integration.
• Coordinate implementation, testing, and deployment activities with internal technical resources and vendors.
• Identify opportunities to improve and streamline business processes through technology.
• Support solution adoption and evaluate whether implemented capabilities deliver intended business value.
• Communicate project status, risks, dependencies, and recommendations to leadership.
• Build alignment across business and technology teams.
• Collaborate with stakeholders on implementation plans, training materials, and adoption strategies.
• Support organizational change management activities related to new technologies and processes.

Benefits

• Incentive bonus plan.
• Employer-subsidized medical coverage.
• Supplemental cost-offset benefit to help reduce out-of-pocket expenses at the point of care.
• Dental coverage.
• Vision coverage.
• Company-paid life and disability insurance effective day one.
• 401(k) retirement program with up to a $2,000 annual match.
• Flexible spending accounts.
• Employee Assistance Program.
• Wellness benefit.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior