Senior Product Manager
About The Position
We’re seeking a curious, entrepreneurial, data-driven Senior Product Manager to own and optimize our Customer Support/Billing and Revenue Cycle Management (RCM) experiences. In this role, you will define and drive the roadmap to build internal products and tools that heavily leverage AI agents to automate operations and business processes. Reporting to the Chief Technology Officer, you will partner closely with the Support Organization, Engineering, and Data teams to deliver transformative, AI-driven solutions that reduce manual overhead and provide a seamless experience for clients and providers.
Requirements
- 7+ years of product management experience within fast-growing teams.
- 5+ years of deep experience with Health Insurance Revenue Cycle Management (RCM) processes, including billing, posting, and accounts receivables.
- Proven experience or deep understanding of building products that leverage AI agents or Generative AI to automate business processes.
- Strong history of working closely with Support or Revenue Operations teams to build internal tooling.
- A self-starter who proactively identifies opportunities to leverage technology for operational excellence.
- Ability to articulate complex technical AI solutions and RCM problems to diverse stakeholders.
Responsibilities
- AI-Driven Automation: Lead the discovery and execution of internal tools and products that utilize AI agents to automate complex health insurance RCM and Support workflows.
- Support & Operations Partnership: Work closely with the Support and Revenue Operations organization to identify operational bottlenecks and build product solutions Voice of the User: Conduct high-impact research to capture how internal teams and external users interact with RCM processes, ensuring product solutions meet real-world needs, with a specific focus on enhancement and integration of AI technologies.
- Roadmap & Prioritization: Craft a clear roadmap for features that deliver against the product vision while driving measurable business impact across customer care and RCM.
- Cross-Functional Leadership: Collaborate with Finance, Customer Success, and Engineering to provide visibility into the development process and ship high-quality, consistent experiences.
Benefits
- A generous PTO policy, with a minimum of three weeks off per year
- A holiday schedule that follows standard U.S. holidays
- Free therapy coverage benefits to ensure employees have access to the care they need (must be enrolled in a qualifying medical plan to participate)
- Competitive Medical, Dental, and Vision coverage, with plans to meet every need — including HSA (with $1,100 company contribution) and FSA options
- Employer-paid short-term disability, long-term disability, life & AD&D, plus coverage of the salary difference for up to seven weeks of short-term disability leave (after the required waiting period)
- Eight weeks of paid Parental Leave; if the parent also qualifies for STD, this benefit is in addition, allowing for 8–16 weeks of paid leave
- 401(k) retirement plan with 100% match on up to 4% of base salary, immediately vested
- Join teammates from across the country at our annual company gathering
- Company shutdown between Christmas and New Year’s
- Supplemental life insurance, pet insurance, commuter benefits, and more
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
