Senior Product Manager (US) - Wire Transfer and Cross-border FX

TD•Mount Laurel, NJ

1d•$124,280 - $186,160•Onsite

About The Position

The Senior Product Manager is responsible for the end-to-end management of assigned products, services, and programs, ensuring they meet customer needs and the Bank's profit and loss objectives. This role involves building value propositions, mapping necessary investments, and formulating strategy, policy, and overall direction for the product portfolio. The position specifically requires a strategic individual to oversee domestic wire transfers, cross-border payments, and FX solutions. The Senior Product Manager is recognized as a strategic thinker with significant in-depth expertise in a complex field, accountable for major functional areas with enterprise-wide impact. They provide advisory services to executives, lead product programs, and solve unique problems with broad impact, while also developing and maintaining a robust understanding of regulatory requirements, customer needs, market, and industry trends to drive product and process innovation. The role also involves developing and implementing products/policies to enhance customer experience, acting as a Subject Matter Expert, leading business plans, liaising with partners, and managing financial results for the product suite.

Requirements

Undergraduate degree or product certificate and/or 10+ years relevant experience
Previous Product experience required
Advanced knowledge of and ability to conduct product research, product analysis and development, forecasting, pricing, competitive intelligence
Knowledge of current and emerging competitor and market trends
Advanced ability to lead, plan, implement and evaluate program/project activities to ensure completion of product initiatives
Ability to forecast and contribute to strategic direction of the product management function and provide advice to senior leadership
Ability to establish goals and objectives that support the strategic plan
Skill in mentoring, coaching and performance management
Ability to communicate effectively in both oral and written form
Ability to work collaboratively and build relationships across teams and functions
Ability to work successfully as a member of a team and independently
Ability to exercise sound judgement in making decisions
Ability to analyze, organize and prioritize work while meeting multiple deadlines
Skill in preparing and managing budgets and P&L
Knowledge of and/or skill in using analytical software tools, data analysis methods and reporting techniques
Skill in using computer applications including MS Office
Ability to handle confidential information with discretion

Nice To Haves

Industry experience related to wires, cross-border payments and FX
Familiarity with industry developments, SWIFT, ISO 20022, and Correspondent Banking
Familiarity with digital channels and automated interfaces with client systems

Responsibilities

Oversees the end to end management of assigned products, services and programs including features, benefits and characteristics that meet customer needs and are priced to meet the Bank's profit and loss objectives.
Accountable for building value proposition the business wants to deliver and mapping the investments required to get there.
Responsible for formulating strategy, policy and overall direction of the identified product or suite of products portfolio.
Oversee domestic wire transfers, cross-border payments, and FX solutions.
Accountable for major functional areas with mass or niche products/segment suite and high levels of complexity and attributes.
Generally accountable for a significant product management area that typically has enterprise wide impact or accountability.
Providing advisory services to executives, business segment leaders and governs the requirements for own work.
May lead on product programs and projects on behalf of the business.
Solves unique and ambiguous problems with broad impact; typically oversees standards, controls and operating methods that have significant financial and operational impact within the context of their own field.
Develops and maintains a robust understanding of the regulatory requirements, customer, market, and industry to deliver product and process innovation to improve the value proposition.
Develops and implements products/policies and procedures in such a way that it enhances the end to end customer experience (including training, enhancement and irritant reduction) while achieving business objectives.
Oversees and ensures the clear and effective delivery of products and services to the customer.
Acts as Subject Matter Expert for product-related inquiries.
May lead business plans leveraging Acquisition and Segments teams to increase new account growth and track P&L impact.
Liaises with partners (i.e. Marketing, Phone Channel, Retail) to understand industry and customer trends; analyzes challenges and identifies areas of opportunity through customer research, focus groups, and external secondary research; facilitates ideation sessions and builds necessary business cases for NPD, identifying solutions and building stronger plans for growth.
Builds and maintains effective relationships with sales distribution, key internal stakeholders and/or external partners to ensure that customer needs are considered in strategic decisions and in the development of options, solutions and alternatives.
Leads and facilitates problem solving sessions with partners and vendors.
Designs end to end process for development, implementation, use, reporting and feedback on developed products and segments.
Directs and coordinates market research to determine underlying customer needs – input to development process.
Participates in the day to day management of the product(s), identifying and implementing product features and enhancements, providing business case support of recommendations and assisting in the strategic development of new initiatives.
Adheres to enterprise frameworks or methodologies that relate to activities for own business area.
Delivers financial results for the product/product suite via operation of all available levers: pricing, margin, volume etc., creates and delivers business cases to achieve strategic business results (acquisition, retention, customer experience, engagement and market share).
Supports Senior Management as a subject matter expert for the product(s) portfolio through all forms of written and verbal presentations, (product reviews, planning and forecasting, strategic review sessions).
Conducts ongoing industry and competitive analysis to obtain market insights and ensure Acquisition Teams are kept informed of matters to be competitive and win in the marketplace.
Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques.
Refines product management strategies through detailed analysis of the P&L, ongoing competitive research and review of marketing/risk management tactics.
Ensures effective product policies and processes are established to support business processes align with risk appetite.
Oversees product management deliverables within budget and as per the approved product plan, working with business partners to develop the content of those deliverables.
Champions the development of the annual business plan and the monthly/quarterly forecast process.
Contributes to and supports partner led projects as identified.
Participates and collaborates on initiatives with internal and external service providers (IT, operations, legal, compliance, marketing etc.) to ensure the product meets TDBG objectives and standards.
Identifies and manages risks (market, credit, operational) associated with the product/segment.
Develops/maintains productive working relationships with distribution channel owners.
Is knowledgeable of and complies with Bank and Industry Codes of Conduct.
Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite.
Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest.
Provides thought leadership and/or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit.
Participates in personal performance management and development activities, including cross training within own team.
Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities.
Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
Leads, motivates and develops relationships with internal and external business partners/stakeholders to develop productive working relationships.
Contributes to a fair, positive and equitable environment that supports a diverse workforce.
Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally.

Benefits

Base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan)
Health and well-being benefits
Savings and retirement programs
Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
Banking benefits and discounts
Career development
Reward and recognition
Regular development conversations
Training programs
Competitive benefits plan
Online learning platform
Variety of mentoring programs