Senior Product Manager

Extra Duty Solutions • Huntersville, NC

2d

About The Position

Extra Duty Solutions (EDS) is a fast-growing company that helps law enforcement agencies, fire departments, and other public safety organizations manage extra duty programs efficiently. We handle scheduling, payroll, invoicing, risk mitigation, and the supporting technology so agencies can focus on public safety instead of administrative work. Since 2016, EDS has expanded nationwide and earned a reputation for reliable service, strong customer partnerships, and a platform built specifically for the complexities of public safety operations.

Extra Duty Solutions runs the infrastructure that powers off-duty and extra duty programs for ~250 law enforcement agencies nationwide. We are expanding aggressively: new markets, new payment rails, a platform consolidation. We need a PM who has shipped things at scale, not just planned them. This role owns the portal experience across officers, customers, and internal teams, and sits at the center of everything we are building next. If you have driven large-scale product launches end-to-end and you know what it takes to bring a market online, read on.

Requirements

• 5+ years in product management, with at least two years owning a platform or multi-sided product
• Demonstrated experience leading large-scale market launches or expansion initiatives, from go/no-go through rollout, adoption, and post-launch stabilization
• Experience coordinating cross-functional launches across sales, ops, account management, and engineering
• Fluent in both front-end and back-end integration concepts; you do not need to write the code, but you need to understand the constraints
• Proven PRD authorship: documents that engineering trusts and stakeholders sign off on
• Comfort working through intermediaries (account managers, agency leads) to surface and validate user needs
• Deep understanding of tech-enabled services: software that supports human service delivery, not pure SaaS

Nice To Haves

• Experience with payments, marketplace mechanics, or instant pay products
• Background in public safety, field services, workforce management, or similarly operationally complex domains
• Used gen AI tools to accelerate prototyping, spec-writing, or research synthesis
• Has personally managed an agency, regional, or market-expansion launch, not just contributed to one
• Familiarity with law enforcement agency procurement or onboarding dynamics

Responsibilities

• Portal consolidation, merging our officer-facing and customer-facing web experiences into a cohesive, scalable platform
• The officer and customer product experience across web and mobile surfaces
• Roadmap prioritization in close partnership with engineering, ops, and account management
• PRD authorship: sharp, decision-ready documents that give engineering what they need to move
• Launch strategy and execution for new features, integrations, and market expansions
• The product feedback loop from account managers and agency clients to engineering

Benefits

• We are not a startup trying to find product-market fit. We have it. We are a growth-stage company with real revenue, real agencies, and a clear expansion roadmap. The person in this role will have direct influence on how we enter new markets, how officers get paid, and how a platform used by tens of thousands of people gets meaningfully better. You will work with a small, senior team. Your decisions will ship.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed