Senior Product Manager

The Contingent • Portland, OR

25d • $115,000 - $120,000 • Hybrid

About The Position

The Contingent is a 501(c)(3) venture non-profit focused on sparking and holding initiatives to empower leaders and mobilize community for the common good. Since our inception, we have leveraged the perspectives, skills, and needs of people of color and low-income community members to challenge the status quo and positively transform our communities. We ask hard questions. We take risks. And we link arms with our neighbors, including business partners, faith communities, and government agencies. From mentoring, to mobilizing volunteers, to restructuring systems that have been designed to work for some at the expense of others, we prioritize empowering and mobilizing leaders to transform their communities.

A successful Product Manager will enjoy solving complex puzzles and fitting pieces together. This entrepreneurial and innovative role involves crafting user stories, partnering with engineering for successful sprints, and managing timelines, expectations, and risk with stakeholders. The leadership of this individual will enhance The Contingent’s ability to serve our community by understanding their needs and building solutions. Personifying our core values (listening, innovation, accountability, radical hospitality, action), this role will creatively address the needs of kids and families impacted by foster care through collaboration with partners in new jurisdictions.

Requirements

• 3–5 years of experience in product or program management, with a demonstrated track record of shipping on time
• Strong cross-functional collaborator — marketing, CX, and design partners find you easy to work with and trust you to keep them in the loop
• Natural at clearing the path for others: you notice when a teammate is stuck and do something about it
• Experience managing complex work in environments that require navigating ambiguity and competing priorities
• Excellent written and verbal communicator who can translate between technical and programmatic language for diverse audiences
• Comfortable in a lean, fast-paced organization where priorities shift and hands-on work is expected
• Commitment to the mission of The Contingent and to serving children, youth, and families impacted by foster care
• Experience in successfully working with a diverse group of constituents utilizing multi-cultural intelligence, intentional listening, appreciation, and respect to engage with a diverse group of constituents
• Effective communicator with strong written, verbal, and public speaking skills that is experienced in engaging with diverse audiences
• The ability to work independently and cooperatively in a diverse, perpetually changing environment, while maintaining a calm and positive spirit.
• Excellent organizational skills including attention to detail and multitasking skills
• The capability of handling ambiguity and driving the work autonomously.
• Legally eligible to work in the United States

Nice To Haves

• Experience with customer engagement platforms is beneficial; our solution brings together marketing, customer service, and technology
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook), experience with SharePoint, Asana, Microsoft Teams, and Microsoft Dynamics is preferred
• Commitment to the mission of The Contingent, including Every Child, and The Script.
• Relates well and works effectively with diverse groups of people who represent the range of ethnic, cultural, and socio-economic backgrounds
• Ability to articulate a position on the importance of diverse community organizations (including faith communities, political organizations, businesses) engaging vulnerable children, youth, and families
• Deep commitment to serving vulnerable kids, youth, and families and those in government who work with them
• Deep commitment to increasing the diversity of leadership in the communities we serve
• Self-motivated leader that takes initiative
• Adaptable to changing situations and processes
• Demonstrates a passion for operational, technical, and customer experience excellence

Responsibilities

• Own the product backlog end-to-end: writing and grooming user stories, managing sprint execution, and ensuring features ship on time and to specifications
• Partner closely with engineering to run tight sprints — managing scope, surfacing blockers early, and holding commitments
• Bring marketing, customer experience, and design into discovery and prioritization early — their perspective makes the product stronger and the launch smoother
• Clear the path for the people around you; you find genuine satisfaction in making your colleagues’ work easier
• Stay close to how the product is performing across jurisdictions — tracking key metrics and customer feedback and bringing what you learn back to the team
• Lead discovery sessions with community members, state government partners, and community partners to surface needs and validate solutions
• Take ownership of the health of Every Child model in each jurisdiction, caring about outcomes long after launch day.
• Show up as a steady, trusted presence for community and state partners — consistent, responsive, and clear
• Work alongside programmatic teams in their relationships with state and community partners, helping bridge the gap between technical and programmatic language
• Honor every commitment you make to partners — in this work, reliability is how trust is built and how outcomes improve over time

Benefits

• Comprehensive benefits including premium medical, vision, and dental insurance. Covered 100% for the employee and partially (80%) for spouse and/or dependents
• 19 paid holidays, with additional vacation, sick, bereavement and parental leave
• 401(k) with a 5% (annual salary) match

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed