Senior Product Manager

Fiserv•Hagerstown, MD

About The Position

This Senior Product Manager will define and deliver the product strategy for identity and access management, user personas, permissions, and user administration across Commerce Control Center. Success means creating secure, intuitive, and scalable experiences that simplify how clients, partners, and associates onboard users, assign access, and manage identities throughout the lifecycle. The role will establish reusable platform capabilities for authentication, federation, delegated administration, hierarchy-aware access and auditability while balancing client experience with security and compliance requirements. We will measure outcomes through stronger adoption, reduced administrative effort and support demand, improved access accuracy and timeliness, and predictable delivery of roadmap commitments.

Requirements

Bachelor’s degree in business, technology, information systems, cybersecurity, design or a related field, or equivalent practical experience.
6+ years of product management or equivalent experience delivering enterprise software, SaaS, digital platforms, security products or complex administration experiences.
Experience owning product strategy, roadmaps, discovery, prioritization and delivery for complex cross-functional products.
Working knowledge of identity lifecycle management, authentication, federation, SSO, MFA, provisioning, entitlements and access certification.
Experience defining product metrics and using qualitative and quantitative evidence to evaluate outcomes.
Experience partnering with design, engineering, architecture, cybersecurity, compliance, operations and client-facing teams.

Nice To Haves

Experience in financial services, payments, merchant acquiring, banking technology or another highly regulated environment.
Experience with identity platforms and standards such as Ping, Microsoft Entra ID, SailPoint, OAuth 2.0, OpenID Connect, SAML, SCIM or FIDO-based authentication.
Experience modernizing fragmented user management capabilities into common platform services and reusable design patterns.
Experience with API products, event-driven architecture, product telemetry, accessibility, zero trust or security-by-design practices.

Responsibilities

Own the vision, roadmap, and measurable outcomes for IAM and user management across Commerce Control Center.
Define user personas—from client admins to non-human identities—using research, analytics, and business context.
Lead discovery to solve friction points across onboarding, authentication, role assignment, access changes, and offboarding.
Translate security, privacy, and regulatory needs into clear user journeys, epics, features, and release plans.
Design self-service and scalable admin features, including delegated administration, role/permission hierarchies, bulk actions, and data masking.
Partner with cybersecurity to enforce least privilege, separation of duties, strong authentication, federation, and auditability.
Work with UX, engineering, compliance, and go-to-market teams to build reusable IAM patterns across web, mobile, and APIs.
Track adoption metrics and support friction to drive automation while keeping executive and technical stakeholders aligned.