Sr. Product Manager – Dispute Management, Data Integrations & AI

Visa•Foster City, CA

4d•$141,100 - $251,100•Hybrid

About The Position

Visa’s Post-Purchase team is seeking a hands-on, strategic Senior Product Manager / Product Builder to develop and scale dispute management capabilities, particularly a new acquirer-focused proposition from 0→1. The role combines product strategy, payments and disputes, data and integrations, AI, and go-to-market execution. The person will work with Product, Engineering, Data Science, Business, Sales, Operations, and regional teams to understand customer needs, define differentiated solutions, launch products, and scale them across customers and markets. The role involves taking opportunities from customer problem discovery through proposition definition, MVP development, commercialization, and scale. It requires product judgment, technical depth, commercial orientation, and strong communication skills, including the ability to engage customers and business leaders, assess market opportunities and competitors, define requirements, and work with engineers and architects on complex data and integration needs. The position requires at least three days in the office, with the specific days confirmed by the Hiring Manager. Work hours vary according to department needs, and travel is required 5–10% of the time. The job is performed in an office setting and involves sitting and standing at a desk, communicating in person and by telephone, and frequently using standard office equipment such as telephones and computers.

Requirements

Demonstrated experience building new products or major capabilities from 0→1, ideally in complex B2B or enterprise environments.
Strong product judgment and ability to translate ambiguous business or customer problems into actionable product strategies.
Experience partnering with business, sales, or commercialization teams to bring products to market.
Strong customer discovery, market analysis, and competitive analysis capabilities.
Ability to turn individual customer requirements into repeatable, scalable product opportunities.
Exceptional written, verbal, and presentation skills.
Ability to turn complex technical concepts into clear product and customer narratives and present to customers, business teams, technical audiences, and senior leadership.
Ability to articulate customer problems, product solutions, differentiation, and business value.
Strong understanding of enterprise data integrations, APIs, data pipelines, and integration architectures.
Ability to understand data structures, integration dependencies, system constraints, and architectural trade-offs.
Familiarity with REST APIs, webhooks, batch/file integrations, event-driven systems, streaming, or similar integration patterns.
Ability to translate customer and business needs into detailed product, technical, and data requirements.
Ability to work credibly with engineers and architects without implementing the solution as an engineer.
Proactive, hands-on approach and comfort navigating ambiguity.
Ability to work across early-stage product creation and scaled product execution.
Strong analytical and problem-solving skills and attention to detail.
Bias toward action, experimentation, learning, and measurable outcomes.
At least 8 years of relevant work experience with a Bachelor’s Degree, or at least 5 years with an Advanced Degree, or 2 years with a PhD.

Nice To Haves

Experience in payments, fintech, acquiring, merchant services, chargebacks, or dispute management.
Experience building products for acquirers, processors, merchants, or financial institutions.
Understanding of the relationships among merchants, acquirers, issuers, payment networks, processors, and PSPs.
Experience with third-party integrations at scale across processors, PSPs, marketplaces, SaaS platforms, or financial institutions.
Experience commercializing enterprise B2B products across multiple customers or markets.
Experience applying AI/ML or AI-augmented capabilities to enterprise products.
Experience using AI-assisted prototyping or development tools.
At least 9 years of relevant work experience with a Bachelor’s Degree, or at least 4 years of relevant experience with an Advanced Degree.
Product management experience in payments, fintech, acquiring, merchant services, or dispute management.
Demonstrated experience leading early-stage product development and taking new capabilities from concept to market.
Strong understanding of enterprise systems, data, and integrations.
Experience working with third-party integrations at scale.
Demonstrated ability to partner with business and commercial teams to develop product positioning and bring products to market.
Strong product thinking and understanding of business and customer success metrics.
Experience building enterprise products leveraging AI models or AI-augmented capabilities.

Responsibilities

Help define and build Visa’s acquirer-focused dispute management proposition from concept through validation, development, launch, and scale.
Develop a deep understanding of the needs of acquirers, merchants, dispute operations teams, and other dispute ecosystem participants.
Translate customer problems and market opportunities into product propositions, capabilities, requirements, and roadmaps.
Develop and test hypotheses, prototypes, and MVPs to validate product concepts.
Balance near-term customer opportunities with the development of scalable, repeatable product capabilities.
Define success metrics and use customer feedback and data to improve the product.
Partner with Business, Sales, Commercialization, and regional teams to develop and execute go-to-market strategies.
Define value propositions, positioning, target segments, use cases, and customer narratives.
Translate complex product and technical capabilities into clear messaging for customers, sellers, executives, and partners.
Develop product narratives, solution materials, demos, and sales enablement content.
Participate in customer and prospect conversations, understand their needs, articulate solutions, and turn feedback into scalable product opportunities.
Connect product strategy with commercial execution to move opportunities from concept to customer adoption.
Build understanding of the dispute management, chargeback, acquiring, merchant services, and payments technology landscape.
Conduct structured competitive analysis of product capabilities, customer experience, integration and business models, positioning, and target segments.
Identify market trends, competitive gaps, and opportunities for differentiation; use insights to recommend product strategy, roadmaps, positioning, and go-to-market plans.
Articulate where Visa’s capabilities are differentiated and where further product investment is needed.
Define data and integration requirements for scalable dispute management solutions for acquirers, merchants, processors, and ecosystem partners.
Understand the data required to support dispute workflows, automation, decisioning, and customer experiences.
Work with Engineering and Architecture to define integration patterns across APIs, batch/file integrations, webhooks, event-driven architectures, and third-party platforms.
Define requirements for data ingestion, normalization, mapping, matching, validation, quality, monitoring, and exception handling.
Evaluate trade-offs involving customer implementation effort, scalability, latency, reliability, security, and maintainability.
Help create repeatable integration models that reduce effort to onboard customers and data sources.
Identify practical opportunities to apply AI to dispute management, data integration, decision support, and workflow automation.
Work with Engineering and Data Science to evaluate intelligent data mapping, automated onboarding, anomaly detection, workflow automation, and decision support.
Prioritize AI applications based on measurable customer and business outcomes.
Use modern AI-assisted tools for product discovery, prototyping, requirements development, and solution validation.
Work across Product, Engineering, Data Science, Design, Business, Sales, Commercialization, Operations, and regional teams.
Bridge customer needs, commercial strategy, and technical execution; align stakeholders with different priorities and levels of technical expertise.
Communicate complex product and technical concepts clearly to technical and non-technical audiences, influence without authority, and drive outcomes in a complex global organization.