Senior Product Manager

REMOVERY LLC•Austin, TX

14d

About The Position

Removery is looking for a Product Manager to own the strategy, roadmap, and execution of digital products that power our client experience and studio operations. Sitting within the Product & Technology organization and reporting to the Chief Systems and Digital Officer, this role sits at the intersection of client experience, operational efficiency, and enterprise systems. You will partner closely with Marketing, Operations, and the Contact Center to define and deliver digital experiences across web, mobile, CRM, and in-studio platforms, from the moment a client books their first appointment through their full treatment journey. This is a high-impact, hands-on role for someone who is equally comfortable writing a product requirements document, digging into data to understand user behavior, and aligning cross-functional stakeholders around a shared roadmap.

Requirements

Bachelor’s degree in Computer Science, Business, Information Technology or related field from an accredited college or university (or equivalent professional experience); Master’s degree preferred
A minimum of 4 years of product management experience, preferably in a consumer-facing or multi-location services environment.
Demonstrated ability to own and ship products end-to-end, from discovery through launch and iteration.
Experience working with CRM, booking, or e-commerce platforms is a plus.
Familiarity with enterprise systems environments (ERP, CRM, payment systems) is helpful but not required.
In-depth knowledge of web and mobile technologies, cloud infrastructure, and data management
Experience with agile development methodologies and project management tools
Excellent communication and interpersonal skills, with the ability to articulate technical concepts to both technical and non-technical stakeholders.
Knowledge of security & compliance frameworks such as PCI, HIPAA & NIST
Experience with Cyber Security planning, Security Roadmap, Risk Management & Incident Response
Highly skilled in Microsoft Cloud, SalesForce, and SQL

Nice To Haves

Multi-Unit experience preferred
Start-up experience preferred
Security Certification preferred (CISSP or CISM)

Responsibilities

Define and maintain a prioritized product roadmap that supports Removery's growth goals, studio expansion, and evolving client needs.
Translate business objectives set by the CSDO and Senior Leadership Team into clear product initiatives with measurable outcomes.
Balance short-term delivery with long-term platform scalability as Removery expands domestically and internationally.
Own the end-to-end digital client journey — booking, communications, treatment follow-up, payments, and loyalty — across web, mobile, and CRM.
Identify friction points in conversion funnels and drive improvements through continuous discovery, testing, and iteration.
Ensure digital products meet high standards for usability, accessibility, reliability, and performance.
Partner with Operations and studio teams to understand workflows and identify opportunities where product improvements can drive studio productivity and efficiency.
Contribute to the product thinking around in-studio technology, scheduling systems, and staff-facing tools.
Work daily with Engineering, Design, Marketing, and Operations to move initiatives from discovery through delivery and measurement.
Serve as a clear communicator of product decisions, tradeoffs, and progress to stakeholders at all levels.
Partner with the data and analytics team to ensure products are instrumented correctly and outcomes are tracked against defined KPIs.
Collaborate with the CSDO and technology team on product decisions involving third-party platforms (e.g., Salesforce, booking systems, payment integrations).
Provide input on build vs. buy decisions and help evaluate new tools and platforms.