Senior Product Manager

AvidXchange, Inc.•Charlotte, NC

21h•Hybrid

About The Position

The Senior Product Manager, Supplier at AvidXchange is responsible for delivering exceptional experiences for our customers by shaping products and processes that drive adoption, reduce friction, and create measurable value. This role combines customer-centric thinking with technical and operational execution, ensuring that both the front-end experience and backend integrations work seamlessly to meet customer needs.

Requirements

Bachelor's degree in a relevant field; a Master’s degree or MBA is preferred.
7 or more years in product management with a proven track record of leading product teams and driving product strategy and execution
Demonstrated experience working with engineering teams to deliver scalable solutions and collaborating with Sales and Operations on go-to-market strategies
Proven ability to manage complex systems and integrations, balancing strategic vision with operational execution
Strong understanding of rules engine and business process orchestration
Strong understanding of PDLC & SDLC life cycles
Ability to envision and drive new customer centric business cases using AI
Expertise in building customer-centric platforms, business process workflow and business process orchestration
Ability to align product initiatives with compliance, legal, risk, fraud management, and operational efficiency goals in the payment’s domain.
Strong analytical skills to assess market trends, user needs, and technology innovations.

Nice To Haves

Additional certifications in Product Management or leadership are advantageous
Knowledge of ACH, Virtual Cards, and other payment modalities is preferred.

Responsibilities

Set long-term strategic objectives for product lines, ensuring alignment with market and business needs.
Lead product lifecycle ideation, planning, and execution, managing complex dependencies and aligning development with business strategy.
Use data-driven insights to identify conversion barriers, diagnose adoption challenges, and implement strategies that improve engagement and retention.
Create functional prototypes using AI-assisted design and development tools to test ideas, gather stakeholder feedback, and reduce dependency on traditional requirements-heavy processes.
Develop a strategic vision based on deep customer and market insights to position products effectively.
Measure and optimize key metrics for user engagement and retention across products.
Align performance metrics with overarching business strategies, evaluating product performance throughout its lifecycle.

Benefits

18 days PTO
11 Holidays (8 company recognized & 3 floating holidays)
16 hours per year of paid Volunteer Time Off (VTO)
Competitive Healthcare
High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
100% AvidXchange paid Dental Base Plan Coverage
100% AvidXchange paid Life Insurance
100% AvidXchange paid Long-Term Disability
100% AvidXchange paid Short-Term Disability
Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
Parental Leave: 8 weeks 100% paid by AvidXchange
Discounts on Pet, Home, and Auto insurance
WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
Onsite gym fitness center, yoga studio, and basketball court
Tuition Reimbursement up to the federal maximum of $5,250
Hybrid Workplace Flexibility
Free parking