About The Position

The Senior Product Manager on the Device Services team defines, measures, and implements device financing strategies across retail wireless brands and channels. The role develops competitive, cost-effective financing products that meet internal financial models and consumer needs, bridging business requirements and technical IT implementation to support smooth product launches, executive reporting, and automated data-driven insights. Managing these portfolios is intended to drive profitability and improve the customer purchase experience. The role collaborates with Finance, Accounting, Marketing, and Sales to develop pricing models, establish departmental OKRs, and measure product performance. It owns the end-to-end lifecycle of device financing products for retail and enterprise customers, analyzes data and builds automated KPI reports, uses generative AI and workflow automation to improve reporting and troubleshooting, and mentors junior analysts responsible for reporting and program updates.

Requirements

  • Bachelor’s degree in Finance, Business Administration, Computer Science, Information Systems, or a related field.
  • At least 2 years of experience in financial product management, telecom, or technology industries.
  • Experience with SQL database querying and data retrieval.
  • Experience developing Tableau and Snowflake dashboards.
  • Knowledge of financial performance metrics and KPI modeling.
  • Strong analytical and problem-solving skills, including the ability to translate complex financial and operational data into executive-level insights.
  • Strong interpersonal and communication skills, including the ability to collaborate across functions and present technical concepts to senior leadership.
  • Ability to manage external partner and vendor relationships.
  • Deep expertise in financial data systems, relational databases, and business intelligence reporting tools.
  • AI literacy and ability to apply generative AI and automated workflows to data processing and project management.
  • Willingness to participate in at least one in-person interview.

Nice To Haves

  • Experience managing consumer financial products, subscription models, or device financing structures, preferably in the telecom or technology sectors.

Responsibilities

  • Define, measure, and implement device financing strategies across retail wireless brands and channels to drive program adoption and customer satisfaction.
  • Collaborate with Finance, Accounting, Marketing, and Sales to develop pricing models, establish departmental OKRs, and track market success.
  • Own the end-to-end lifecycle of device financing products for retail and enterprise customers.
  • Query and analyze raw data using SQL and analytical platforms to produce automated executive-level KPI reports.
  • Use generative AI and automated workflows to streamline reporting, identify portfolio anomalies, and improve troubleshooting.
  • Direct and mentor junior analysts maintaining reporting portfolios and distributing timely updates and program implementations.
  • Manage external partner and vendor relationships, including contract compliance, timely funding, and alignment with field operations.

Benefits

  • Flexible spending accounts
  • Health savings account (HSA)
  • 401(k) plan with company match
  • Employee stock purchase plan
  • Career opportunities
  • Flexible time away plan
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