Senior Product Manager, AI Infrastructure
About The Position
Lightning AI is hiring a Senior Product Manager to work at the intersection of customer empathy, technical depth, and execution. The role focuses on identifying high-impact opportunities with enterprise customers, ensuring customer issues are resolved quickly and effectively, and making enterprise needs influential in product strategy. The Senior Product Manager will partner with engineering, design, go-to-market, sales, and customer success teams to deliver product improvements and support enterprise adoption and expansion. The position reports to the Senior Director of Product, Neil Bhatt, and is a hybrid role based in New York City or San Francisco.
Requirements
- At least 5 years of product management experience in high-growth SaaS.
- At least 2 years of experience in enterprise B2B, including land-and-expand or post-sales visibility.
- Track record of identifying and executing high-revenue enterprise opportunities while influencing product direction.
- Empathy for technical users and familiarity with APIs, developer workflows, and integration challenges.
- Analytical fluency, including comfort with instrumentation, metrics, dashboards, and data-driven decisions.
- Strong product judgment and an eye for elegant, intuitive user experiences.
- Strong collaboration skills and proven ability to partner with Sales, Customer Success, Marketing, and Engineering.
- Comfort with technical concepts and ability to work closely with engineering to define specifications and resolve challenges.
- Coachability, openness to feedback, and demonstrated ability to learn and continuously improve.
- Bachelor’s degree in Computer Science, Engineering, or a related field.
Nice To Haves
- Experience in AI cloud platforms, model training, or inference.
Responsibilities
- Partner with enterprise customers to identify and prioritize high-revenue, high-value opportunities that shape product strategy.
- Own customer outcomes by removing blockers, ensuring integrations work, and supporting enterprise adoption.
- Build trusted relationships with technical users and ensure issues are surfaced, owned, and resolved quickly and effectively.
- Translate developer needs, including APIs, integrations, documentation, and workflows, into intuitive user flows and actionable specifications.
- Collaborate with Sales and Customer Success on land-and-expand motions and enterprise growth.
- Drive multiple initiatives with strategic thinking, decisive execution, clarity, speed, and proactive communication.
- Design intuitive user flows and coach an engineering team to deliver higher-quality products faster.
Benefits
- Medical, dental, and vision coverage for employees and eligible dependents.
- Restricted stock units (RSUs).
- 401(k) matching in the U.S. and pension contributions in the U.K.
- Unlimited paid time off, company holidays, and floating holidays.
- Two-week company-wide winter break.
- Paid parental and family leave.
- Annual learning and development allowance.
- Wellness and work-from-home stipends.
- Four weeks of paid sabbatical leave after four years of service.
- Flexible schedules and a hybrid work model for office-based teams.
- Complimentary meals at office hubs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
