Senior Product Manager

Docusign • Chicago, IL

3d • Hybrid

About The Position

The Senior Product Manager, CLM & IAM B2B Platform is responsible for driving the strategy, roadmap, and delivery of core capabilities within the Docusign CLM and Intelligent Agreement Management (IAM) platform, with a specific focus on enterprise experiences. You will own key platform elements including scalability, monetization levers, folder and content security, and data management that enable customers to optimize their agreement workflows. By partnering closely with engineering, design, GTM, and cross-functional stakeholders, you will define customer problems, prioritize solutions, and deliver high-quality features, while also developing the vision, design, and delivery of the systems necessary to support Docusign's core text management functionalities for agreement preparation in collaboration with product, sales, and engineering teams. This position is an individual contributor role reporting to the Director, Product Management, Docusign CLM & IAM B2B Pre-execution.

Requirements

• 8+ years of product management experience, including ownership of complex SaaS or platform products
• Experience working on B2B products serving mid-market or enterprise customers
• Experience delivering product capabilities related to at least one of the following: scalability/performance, pricing and billing, security/permissions, or data management
• Experience translating customer and business needs into clear product requirements
• Experience partnering with engineering teams on technically complex features
• Excellent written and verbal communication skills with the ability to influence diverse stakeholders

Nice To Haves

• Experience with contract lifecycle management, workflow platforms, or enterprise productivity tools
• Prior responsibility for platform-level features like entitlements, usage metering, or multi-tenant scalability
• Experience designing security/access control models
• Comfort working with data models, analytics requirements, and data lifecycle policies in regulated environments
• Proven ability to work cross-functionally with finance, security, and operations teams
• Demonstrated ability of innovation and scaling existing products
• Experience presenting to senior executive audiences
• Demonstrated ability to analyze data, identify key insights, and inform product decisions with a bias for action
• Degree in Computer Science, Electrical Engineering, or equivalent
• Experience working in legal or software engineering

Responsibilities

• Define and own the product vision and multi-quarter roadmap for CLM & IAM B2B platform capabilities, ensuring alignment with Docusign's broader platform strategy
• Translate stakeholder needs into clear problem statements and prioritized backlog items
• Lead requirements for scalability features like high-volume document processing and large enterprise folder structures
• Partner with engineering to define SLAs, capacity planning, and performance targets
• Own requirements related to service charges and billing-relevant platform capabilities, collaborating with finance and pricing teams to ensure alignment with commercial models
• Evolve folder and content security capabilities, including permissions models and access controls, ensuring alignment with compliance and legal standards
• Own requirements for data management, including metadata models, retention policies, and lifecycle rules to support reporting and future AI-driven capabilities
• Define requirements for managing user access, provisioning, and entitlements within the platform, ensuring secure and efficient user lifecycle management
• Write clear product requirements and user stories, manage the product backlog, and facilitate requirements definition with design and engineering partners
• Drive launch readiness across marketing, sales, and support
• Act as a subject matter expert, represent customer perspectives in prioritization discussions, and validate product direction with internal and external stakeholders

Benefits

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).
• Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed